Little Caesars Pizza — Restaurant in San Bernardino

I ordered online so I could pick it up on the way home from getting my child. I arrived in the time frame window that the email told me to arrive. In short I waited 45 min for pizza puffs and a crazy bread. Parking started the bad experience. There was an employee in the parking lot coughing their lungs out without even covering their mouth. I was grossed out and hoping they didn't prepare our food. Parking spaces are small and hard to come by after work hours.

Inside was crowded and I had no idea where the pick up line was or even the regular line. The portal thing wasn't even up and running. Took 10 minutes just to have someone get my name for the order. It should have been done by then because that was just past the pickup time frame. It wasn't ready. I am ok with waiting and I am not one to let it rip on the employees. So I stood with my 4 year old and waited. 20 minutes passed and I was getting hangry on top of being tired from work and still having to drive home. Oh and the restless hungry 4 year old who wanted to leave after that 20 minutes. Welp our time wasn't up yet. We been here a total of 30 minutes. Just watching customers confusion and staff equally confused plus stressed out. They gave a customer some pizza puff things that were sitting open on the prep table for the entire 30 min probably more! After a total of 45 minutes our pizza puffs were ready, they gave us a crazy bread that was already in the hot box. It wasn't hot or warm so idk how long it was in there. The time slot numbers weren't circled. My bread was full of butter, way too much. The puff things were tiny and salty. I have worked at 2 differnt little caesars and I can confidently say there were a lot of mistakes going on. I feel for the employees, but there was no organization. And giving food that's been sitting out is horrible. Worst experience at a little caesars. Which sucks because I was excited to get the pizza puffs...

Order number:1095343 Date:5/29/22 6:36pm Ordered the extra bestest pepperoni pizza. I waited about 20 minutes. People came and went and a cashier finally asked what I was waiting for. They had my order ready the whole time. They just made me stand there an extra 15minutes because they need more training. The client who got her order before me complained about the same pizza I ordered and even asked me if that looked like it had extra pepperoni and it did not, it looked like a regular pepperoni pizza to me. She complained, clerk denied it, and client walked away upset. I got my pizza next, opened it and told the young lady that I ordered the extra bestest pizza and they gave me a regular and she said that this was it. I told her I can count the pepperonies per slice. One slice had just 2 pepperoni, various slices had just 1 pepperoni and she said all the pepperoni is hidden under the cheese. I insisted that I have purchased the pizza with extra pepperoni before and it actually had extra pepperoni. She asked if I want to see the regular pepperoni pizza so I can compare. It is obvious they just diminished the amount of ingredients they put on the pizzas. The pepperoni pizza now looks like a cheese pizza with one pepperoni per slice. Comical. I got home and looked for the pepperoni the cashier claimed was hidden under the cheese and I couldn't find it. They tricked me. After my job, I sometimes stop by other locations in affluent areas where they actually make their pizzas with respect towards their clientele. I thought today I was going to get a standard pizza like I usually get in little Caesars in Rancho. But this time I decided to stop by here because it's closer to home. It's not fair to pay the same price affluent people pay in other areas, and get less quality. Unfair and borderline racist. Never...

I have been there at least twice in the past 45 days and the service just keeps getting worse. They never have anything ready on time and the longest I've waited for my order was 45 minutes. That was the first of the 2 times. The second time was today on 9-29-2021 I put in a mobile order at around 435pm-440pm and I received an email saying my order was going to be ready between 458pm and 503pm... it was 520pm and I had already asked 2 times prior if my pizza was ready and every single time they would say it will be ready in 7 minutes. Had to repeat my name about 8 times because the cashier maybe had Alzheimers even though she was like 22 years old. I asked to just get 2 regular pepperoni instead of the 2 extra most bestest pizza and they didn't want to refund me the difference of like 2 bucks. If I was the one that was short 2 bucks I'm pretty sure they wouldn't have sold me 2 pizzas. This place was fast,convenient, and friendly. Maybe they need new managers because it seems like they can't even help out during situations like this. Wasn't even during peak hours either so I don't know what their hold-up...