Chuck E. Cheese — Restaurant in San Bruno

So I hadn't been to this Chuck-E-Cheese location since about 2014, I recently saw that they had remodeled it and we're launching a grand re-opening. I was invited to a birthday party at this location in San Bruno so I was expecting something better then what it used to be when I arrived. Back in 2014 when I last visited this Chuck-E-Cheese it was very unorganized, dirty, and the type a kids visiting this location were pretty rowdy and the parents just tend to not really parent their kids if you know what I mean. I much preferred a different location Chuck-E-Cheese which I felt was a much better environment for my kids. So with the grand opening launch again I expected it to be so much better but to my surprise it's still a disappointment. Yes it is a lot cleaner obviously with it being remodeled and all but kind of disappointed that they removed the climbing tubing because it gave the children something more to do other than just keep playing games. To me the games at Chuck-E-Cheese are very boring and it seemed like every other game was basically the same thing just marketed in a different way. Within the first 45 minutes my kids were already bored and wanted to leave but because it was a birthday party I told them we had to stay. But they much rather go back home or better yet asked if we could go to a different kids location other than Chuck-E-Cheese. There's a lot more entertaining kids playing locations being built nowadays that Chuck-E-Cheese is not really where a kid can be a kid and enjoy themselves. I myself used to enjoy going to Chuck-E-Cheese back when I was a child but it's totally different from the Chuck-E-Cheese I grew up with to what it is now. It's disappointing only because it just seems there's really nothing to do other than to play these boring games over and over again just to get tickets and there's just not enough space in this location for kids to really run around and do stuff. That's the thing about the tubing it gave children a place to roam around in and have a good time. now it's just a bunch of games crammed into a somewhat small area. I just expected this Chuck-E-Cheese to be better and actually have some improvements that were worth coming to. as for me I will not be visiting this location again. my kids would much rather go to a public park then to go back to this Chuck-E-Cheese. And they are only a first grader and kindergartener, you would think they'd...

I went to celebrate my daughters bday we order 2 pizzas and a sampler first able the chicken wings were frozen with buffalo sauce we decided not so say nothing then they bring the pizzas both wrong the nice cashier her name is Athena told us that we were able to kept one pizza which I said it’s fine I can pay for it that way we wait until the other two are ready she said no it’s fine went back to the kitchen and then manager Michelle came back with another employee that approached to me my mom and my 5 year old daughter with a really bad attitude and angry saying if we were the table that got the pizzas wrong which my answer was yes she said I need to take this one so I can make the other 2 and snatched the pizza away from the table keep in my my 5 year old I was eating a slice already my daughter got really scary my mom was in shock so I was I didn’t know what to say I was never expecting something like that in my kids bday so I asked to speak to the manager which her name is Michelle really rude really bad attitude her face was just miserable for something that we didn’t have any fault so I told her that we didn’t want the pizzas anymore I explained to her how awful the situation was her response was all I can do for you is to refund the pizzas went back to the kitchen came back onces again so rude she did apologized I let her know that it was not ok that one of her employees snatched food out of someone’s table specially when is a senior person there and a small kid she didn’t care her attitude was still the same, shameless rude angry what a miserable person, keep in mind we were the only Latinos in there I felt discriminated I feel like never before in my entire life really bad experience I want everyone to know to not bring your kids to this horrible place specially with that manager Michelle and her co worker that I for got to asked for her name that person that snatched the pizza from our table ( but she was African American )....

It was our first time to Chuck E. Cheese as adults bringing our own little one. The staff were mostly friendly, but not very knowledgeable about their packages, products, and deals. We had to go back to the counter multiple times and eventually got a manager to assist us. There were a few staff that were less than friendly where some people would even consider them as hostile to guests and children. At least the staff that assisted us when we were redeeming prizes was very kind and extremely patient, which saved this review from earning a lower score in my opinion.

The location seemed clean enough, at the very least it seemed cleaner than what I remember when I went to a Chuck E. Cheese 20 years ago. Most of the tables and chairs seemed clean, though I would estimate about 20% of the tables were still sticky and haven't been wiped down since the previous guest had used it.

The arcade selection is relatively limited. I recall this location only had approximately just over a dozen different arcade games and only two of the games were out of order. The trampoline area was locked and had a sign up saying it was closed/out of order (forget which) when we visited, which was a bummer as that was one of the main reasons we wanted to visit a Chuck E. Cheese at the time.

At the moment, we're not likely to return to this location other than to play our daily arcade limit on the Summer Fun Pass to accumulate some e-tickets and we would recommend heading to a different indoor playground type of location if the goal is to play on...