Sushi House — Restaurant in San Bruno

I hate to give low reviews to non-chains, but I was really let down by my experience here. To keep things brief, this was my second time eating here—my first visit wasn't great either but I decided to give this place a second chance after a few years.

For my most recent visit, I ordered a Philly roll, house roll, edamame and hot tea. I was also given sashimi which was accidentally served to me, but they let me keep it at no cost.

The sushi rice was dry, almost stale as though it has been made several days ago and kept in a fridge. The Philly roll just tasted... off. Very off. I've had lots of sushi and it was clear there was something just wrong with the ingredients.

The edamame was cold and barely garnished with salt. Usually this dish is served warm and amply garnished with salt so it's a warm flavorful experience all around. This was neither.

The hot tea was of course good, but it was served in a single small cup (no accompanying pot) and my waitress never offered a refill or checked to see if I needed a refill even though I finished it early on.

And the sashimi... I feel like I shouldn't complain about this because it was free, but some of the cuts of fish were weirdly hard and rubbery, like I was chewing the rind of a watermelon.

For the record, I didn't get sick from any of the food so whatever was wrong with the taste wasn't a matter of expired ingredients or anything of the sort.

All that aside, the interior is clean and modern, the staff are friendly (aside from not checking on my drink situation). I want to believe I just had a bad one-off experience but with my first visit not being great either I'll sadly have to pass on...

Decent pricing but small portions. So you end up spending as much as more expensive places to get full.

Inconsistent freshness of their food.

Everywhere online says they close at 2:30pm. But if you order at 2:01pm they will literally call your phone and say sorry we won’t make your food, no matter how simple the order is.

Unfortunately today was probably my last time going here. To go order was very cold. They made half my food (the hot portion), and stopped when I arrived at the restaurant. They proceeded to help other customers—even those who came in after me. Half my food just sat there and got really really cold for 30 mins+ while I'm waiting for them to make 2 simple makimono rolls.

The salmon roll had bones in it. Def skip the chicken Teryaki, it never tastes like it’s good quality. Really hoping I don’t get sick 🤞🏼

Disappointed cuz this place is conveniently located and been goin there for a while, but time to find somewhere new.

Next day EDIT: Confirmed, I am sick today. So...

I've been coming to this restaurant since the first ownership back in the mid 90's when it was great !

New ownership took over a few years back and their service, quality and amability has declined on a scale from 10 down to 1.

The most recent issue was they don't answer the phone any longer after 7:30 pm for to go orders even though they advertise they close at 9 pm

I went into the restaurant in 2 separate days after they ignored the phone calls since I live very near by. People dining, some tables available, food on their prep lines. They said there's not food left because It was a busy night.

It seems that the chef or main cook there got to lazy to continue preparing sushi after certain hour because he's been working by himself.

That was my last time going to this place after they treated me like that way and I will not recommend this...