Charleys Cheesesteaks — Restaurant in San Diego

Went to have lunch here with the family and ordered a philly cheesesteak sandwich because the menu description looked appetizing with ingredients such as steak, onions, green peppers, and mushrooms. After getting my order, I sat down to eat and was disappointed to see that there were absolutely no green peppers and mushrooms in the sandwich. I took the sandwich back and spoke with the Charleys employee and explained what was wrong.

I asked to have the green peppers and mushrooms added to my sandwich. Then I was made to wait another 5 minutes to get the sandwich back. Guest what! I was disappointed again when I looked inside the sandwich: there is one tiny speck of chopped green pepper and still no mushrooms. I couldn't believe Charleys made me wait again just to give me the sandwich back, without fixing the problem. Definitely, I feel disrespected and unvalued as a customer. I will not eat here again and would not recommend this...

The website says they are open until 7 p.m. so I walk in at 6 p.m.. I get in line and as I get to the the front of the line the little snot-nosed girl behind the counter says yeah we're closed. So I asked her but your website says you're open until 7 p.m. and she replies no 6:30. So I'll look at my wristwatch and I say well then you need to know how to tell time cuz its 6. They were already shutting down and turning customers away so they could leave at 6:30. And these are the workers that want $20 an hour to flip a burger or $21 an hour to make a sub. Yeah I don't think so with this work ethic you're not going to get...

I am so glad I asked if they had gluten free bread! They do not advertise, which they should. The Philly cheesesteak sub was so delish! The 12" easily fed two of us. Although I think with how rich it is in taste and the amount of toppings they put on, I could of gone a bit smaller but I devoured it anyway! Also had the gourmet loaded fries which were good too. This place is absolutely on my list of places to go when in need of a cheesesteak sub! Instagram...