Jack in the Box — Restaurant in San Diego

This place needs help ASAP! A story about a cashier.

Absolute worst customer service ever! Went through their drive tonight greeted with "Can I take your order" I say Yes Hi can I get a #1 medium with onion rings and a diet coke, please. Then I hear "What else! I say 2 chicken sandwiches with Swiss cheese and tomato, please. Again what else? I say that's it. I hear a pull to the window. Mind you I almost forgot I sat a the speaker for a good 3 minutes before anyone greeted me. So I pull up to the window to wait another good minute before anyone takes my money. When the window opens all I hear is $18.60 I hand over $20.00 she gives me my change and says any condiments I say can I just get some ranch, please. She throws some ranch in the bag says here you go and slams the window. OK. So I pull off. When I got home I realized they didn't add the tomatoes to my chicken sandwiches. I was upset after that disrespectful encounter. So I decided to head back and get them swapped. I pull up to the speaker window and again no greeting for like a minute and again "Can I take your order " I start to explain, hi I was just here and ordered 2 chicken sandwiches when she cuts me off and says pull up to the window. That's when I decided to just get my money back. So I get to the window and here goes the Jeopardy music again meanwhile I'm looking at the recipe and find out her name is Karla. The window opens and she says so what happened? I said are you Karla she said yes, I say ok I was just here and ordered the 2 chicken sandwiches with Swiss cheese and tomato, but forgot the tomatoes. She said ok give me the chicken sandwiches and that's when I cut her off and said no I'm giving you everything back and I want my money back she said but! Ok and proceeds to start the return on the register. She pulls the money out and says HERE YOU GO! With no recipe I said can I have a recipe for the return pls she said no there's no recipe for that I say noo I think you have to give me a recipe, I might be wrong but I did think that. She says I can give this recipe the original recipe of the order. I say ok, and leave. Not one time did I get a greet hello, a Hi, an I'm sorry. Nothing just absolute power over me. What ever happened to the customer is always right, to the " Hi! Welcome Jack in The Box, Can I take Your order? And thank you have a good night something! I get that this place has sales and for the most part, it's pretty busy but you should still at least act like you like your job little by little you do this to enough people and it can hurt any restaurant. It's sad unbelievable and unfortunate at the same time this place is right down the block from my house. So yes this place needs help! ASAP!! Or at...

I just experienced the rudest young man at the drive thru. I ordered via app since they have 99 cent tacos on there for pick up through drive thru since I had my young child with me. I get to the speaker and let them know I’m there for an app order. The guy tells me to come to the window. I eventually get to the window since there’s a few cars in front of me. The guy gives me a price and I inform him that I’m here for my app order. With attitude he starts speaking in Spanish, rolled his eyes and turns to get my food. With attitude hands me my food. I asked him why he’s being so rude. He stated he wasn’t he was just asking why I didn’t wait for him at the speaker and just came to the window. I let him know I did talk to him at the speaker and HE told me to come to the window. He did say it was his fault but still had an attitude with me. I was so taken back with his attitude I didn’t even check my order or get sauces before I left. Our tacos ended up not having any taco sauce in them and our fries were barely warm. I’m not even upset about the tacos or cold fries, I just can’t get over how an employee can be so rude...

Very poor service. Customer parking is only 30 minutes. The security guard harassed me by telling me the time is ticking and I am not allowed to be outside (there is no law sign saying I am not allowed to be outside). I was waiting on family so we can all eat breakfast together. When I went inside there was a long line and people that were waiting 15 minutes just to order food. I decided to use the drive thru since I had that security guard looking at my car wanting to tow it. I talked to the manager and she said that parking is only 30 minutes and you are not allowed to be outside. I than asked her were is that not allowed to be outside law written because I didn't see any signs saying that outside. I guess they can just make laws without letting their customers see them. This situation will make jack in the box lose many customers because they will feel harassed and not want to eat at this jack in the...