Jessie's Bake Shop — Restaurant in San Diego

I recently ordered a birthday cake from Jessie’s and thought it was decent enough that I returned soon after to purchase another birthday cake. When I came to order this time around, I was told I need to speak with the baker to get pricing etc and he came out of the baking area to speak with me. We came to an agreement but he said he’s got a lot of cookie orders at the moment and would like it if I return after Thanksgiving and he’ll be free to take the order. I had no problem and agreed to do so. Yesterday I went back per his request and the lady at the register- his wife I’m assuming, went over order details with me. I had some questions and she went back to ask him and upon her return I asked if I could speak with him and confirm some information, he came up to the front desk and proceeded to yell at me “because of you I had to waste 36 pies because you were talking to me last time and I forgot to put sugar in them!!” I was taken aback, this is not what I expected at all and I felt attacked, I asked him if he believes it is my fault and he repeated again in a shouting voice and I apologized and said I won’t take any more of his time and he said “yeah I’m busy, I’m baking!” WOW just wow. I supported his business and even bought small treats there while waiting to speak with him and that was the treatment I got. If looking for a beautiful custom cake with the right kind of customer service one would expect with such a...

I bought a dozen large chocolate chip cookies from this place. I was a regular customer. I gladly paid nearly $30 for them because the ones I had in the past were magnificent. Later that evening after dinner I brought the cookies out for dessert and they were dry and bitter and very crumbly like sand. I was so embarrassed in front of my guests. Upon returning the cookies the next day I was told that they knew they had been over baked so they had a reduced sale on them to me. That'sa lie. I paid full price and never would have paid anything for awful cookies. I cannot believe they knowingly, without warning, sold me an inferior product . When I realised the deceit I wondered what else do they hide from customers ? Are they so cheap that tossing a dozen cookies would bankrupt them? Apparently this place cannot be trusted. I was offered more product in exchange, however, no cash refund. I don't know what else they were hiding in their food so I opted to just leave and no longer patronize this place. My friends and I already had covid 19 , so don't point out about me having guests over. I'm worried about product safety now. The head guy there would not even talk to me. Just told the poor cashier what to parrot. What a way to throw a very nice young lady employee...

Ordered a dozen birthday cupcakes last week. At pick up, as the lady opened the box I noticed and said that one of them had a long hair on it. The lady removed it and proceeded to the cashier like nothing happened. Only when I mentioned that that cupcake should have been replaced but too bad it wasn't possible, she gave us a $5 discount. Also, they use plain white cardboard boxes; I had to ask if, at least, they could tape their business card on my box before taking it to the party. Unfortunately, as we ate the cupcakes nobody liked them. The dough had a strange texture and taste. The other type of pastries displayed at the store look good, but I definitely won't order again nor recommend...