Las Brasas Taco Shop — Restaurant in San Diego

Zero stars if possible. I stopped in yesterday for my usual breakfast quesadilla order. While waiting I grabbed a handful of COMPLIMENTARY chips for myself and my friend who I was sharing my quesadilla with. An angry, elderly, short, heavy set Latino man began to throw a tantrum because my friend was eating their chips and hadn’t ordered anything. I sternly told the guy, who I’d never seen before, that I’d been coming there for years and to cool it. He told me he didn’t care and continued to vilify and scream at us. He then told us he wanted me to pay him $2 for the chips. At that point I figured these guys must really be hurting and I handed over my credit card cause I felt bad for the place. He then told me he had a $5 minimum for cards (not true, I’ve paid for tacos less than $5 with my card, no fees added) and told me he didn’t need customers like me. Unfortunately, it appears you’re in need of all the customers you can get if you’re freaking out about a long time paying customer sharing tortilla chips with a friend and now you’re charging for water. Newsflash Amigo, I’ve brought so many people to your obscure location when the food was still good and that won’t happen, ever again. Had you gone ahead and politely asked or explained yourself instead of starting out by screaming at a loyal patron I would have respected you from the start. You FAILED, BIG TIME. Also, i don’t know what you’re doing with the hard shell tacos these days but I feel like I’m chewing on cardboard. I feel for y’all since your attitude demonstrates your business is experiencing hard times. Your approach to customer service may be a good place to start looking at the issues you may be manifesting. Good luck Dos Brasas with the others but you’ve lost this long time loyal customer who loved bringing newbies to your...

So this restaurant was recommended that we go there because they make fresh tamales each day well lo and behold we showed up and tried it, and the presence of the outside of the restaurant was like oh boy, do we eat here or do we not but we followed through and took the recommendation and we ordered and spent about $45. We ordered some tamales we ordered a burrito. We ordered an enchilada and we ordered some chips with cheese tacos with cheese well, first, let me just say it was the absolute 100% worst Mexican food we have ever tasted in our entire life and we have been to many Mexican restaurants. We actually said we would give taco stand a break just to try this place and see how good it is what a big mistake the tamales were not fresh they weren’t wrapped in corn husk. The burrito was about as dry as you possibly could get it. The tortilla wrap was old the nacho chips you had to hunt to find cheese on them and the enchilada was absolutely terrible. The refried beans were awful absolutely terrible like they’ve been sitting for hours or maybe days I would not recommend this to a person Starving. Outside dining with filthy tables, grounds, no bathrooms and again disgusting looking building which clearly...

I came here and me and my daughter who is 7years old was waiting for our food and when she got off the stool it feel and cut her, she started bleeding. My daughter didn’t inform me until we were walking to the car so I called them and both of the people working didn’t understand English so they said the owner will call me. I get a call from the owner and when I said hello he said “what do you want” I immediately was shocked by his hello towards a customer. I than explained how my daughter got hurt and he should take those stools because those can be a liability and he said “I don’t speak English” the owner claimed he didn’t speak English but had the nerve to say “what do I want” He didn’t say sorry or anything all he said after that was “go ahead call your lawyer”

Don’t worry you will be taken to court and for your lack of empathy of a 7 year old girl who got hurt in your business and you disregard us. Ok!! The mid that this business owner did was not take an injury report. Business owners like this don’t deserve to be in business. They don’t care about their customers and they’re probably illegal being in the United States. If you don’t know English than why run a...