Comfort Inn San Diego Old Town — Hotel in San Diego

We stayed here for two nights recently and it has probably been the worst place we've stayed in San Diego.

We picked this Comfort Inn since it was convenient for us due to the fact that we love visiting old town. We had a late flight and checked in around 11 pm. The person at the front desk who checked us in was cracking jokes that my husband and I were too tired to care for, however that was ok and didn't bother us.

What did bother us:

No remote control in our room. I'm one of those people who like to sleep with the TV on and have it on a sleep timer for it to automatically shut off. Couldn't do that without the remote. We also couldn't change the channel directly on the TV because there were no buttons to do so. I'm not sure if this was because of COVID, but no remote control just rendered the TV basically useless. The first night we stayed, we couldn't connect to wifi. My phone, laptop and husband's phone couldn't connect at all and constant error message every time we tried. We were pretty tired and decided to try to sleep and deal with it at the front desk in the morning. Miraculously, it worked the next day. The curtains didn't shut. I never had this issue in a hotel room. EVER. Our room had two panel curtains that don't close and two very sheer curtains that covered the one window. I had to change near the bathroom since I wasn't sure if anyone could see through the window, especially since our room faced the next building that had windows directly opposite our room (I'm not sure if they were fake windows or not since you couldn't see inside the building - which I think was another hotel). All that was between our side and the opposite was a wall that wasn't even that tall. We were in a one king on the first floor. When they slipped our receipt under our door, I noticed that they swiped someone else's credit card to our room. I got it sorted out at the front desk upon checkout, but this shouldn't have happened and I don't know how it could have happened.

The only positive is that the room had a working microwave and a refrigerator. The staff were friendly enough.

If you're just passing through and only staying one night, this place is average (only because you're checking out the next morning), but you might as well stay in a cheaper motel because there didn't seem to be much that separated this hotel from cheaper motels in the area in our opinion.

Considering we paid about $100 a night and parking was additional on top of that, I believe we could have stayed at a better place with better amenities and less...

Too many things didn't work or were an issue. -The bed had mold on the bottom sheet. -The refrigerator FROZE everything we put in it. So cleaning a popped bottle of liquid at 3am, was no fun. All the fruit, drinks & snacks we brought were ruined. -The Toilet Handle was so DIFFICULT to flush. It STUCK until you put immense pressure on it. When it gave, the internal parts SLAMMED so hard against the lid, I thought we would end up breaking it. We took the lid off so we didn't break it. -1 towel per person, was no where near enough. -The TV remote didn't work, because of the Infra Red Sensor, being messed up. You literally HAD to get out of bed, and stand AT the TV, hold the remote right at the sensor, otherwise it would NOT change the channel. THAT was a royal pain, especially when you're staying in for the night.

Shall we talk about the 100% refund guarantee??? Maybe you could put my points back in my account. If I had paid the normal nearly $500.00 for two nights I would have been extremely upset. But those were hard earned points.

The staff (Angel and Wendy) were incredible. Couldn't have been nicer and more professional. The rest, not so much... My partner was VERY Upset with me for bookng us there and "Wasting the Points." That wasn't helped by the lack of attention to detail on the issues with the room.

When the CUSTOMER has to tell you that things don't work, instead of the room staff CHECKING ITEMS to figure them out BEFORE a guest arrives.... That's a level FOUR errors (1 out of 4, 4 being the worst.) That tells your customers, the maintenance workers don't care, or aren't paid well enough to care, and management isn't checking on the files to make sure complaints have been fixed BEFORE then next guest checks in.

BTW, when you have signs ALL OVER THE HOTEL that it is 100% non-smoking facility, that's a VERY MUCH APPRECIATED. But then when you have a SMOKING Table and chairs only a few feet from the main entrance, It is one of THE MOST VILE things you can do to your guest. (Especially for those who have had to deal with Cancer.) It was truly disgusting, and smelled every time we walked by it. Never mind the mess of ashes and cigarette butts all around it. Truly Gross. You should get it off...

My wife and I stayed at the Comfort Inn San Diego Old Town from June 25th to 27th, trusting the Comfort Inn brand based on previous positive experiences in the USA. Unfortunately, our recent stay was marred by several issues.

Arrival Experience: We were greeted by a "lady of the night" at the entrance, who retreated when she saw my wife. This was a very unsettling start to our stay.

Check-In and Room: The check-in process and room were satisfactory, consistent with our past experiences with Comfort Inn.

Incident with Personal Property: Upon checking out, my wife realised she had left her Ralph Lauren sunglasses in the room. We called the hotel later that day to report the missing item. After two follow-up calls, Wendy from the front desk informed us that housekeeping had supposedly allowed a woman back into our room to retrieve the sunglasses. This was alarming as my wife and I were always together, raising serious concerns about security and honesty.

Lack of Response from Management: When I called back to speak with a manager, I requested an investigation into how a stranger was allegedly let into our room or whether the housekeeper fabricated the story and took the sunglasses. I was promised a callback, which has yet to happen. The following day, I spoke with Gabriel, who identified himself as the operations manager and claimed this was the first he had heard of the incident. Again, I left my contact details and was promised a follow-up, which didn't happen.

Escalation to Corporate: I escalated the issue by emailing Comfort Hotels and Choice Hotels. The response I received was a mere acknowledgement stating, "Your complaint has been noted," with no indication of an investigation into the hotel's failings.

Final Thoughts: It has now been ten days since this incident, and no action or follow-up has occurred. If this matter is not resolved quickly, I will escalate the issue by contacting Patrick Pacious directly.

Overall, the lack of security, poor handling of our complaint, and unresponsiveness from the hotel management and corporate offices have disappointed us deeply. We expected better from a brand we trusted on multiple trips across the USA.

I look forward to a prompt and...