Starbucks — Restaurant in San Diego

I had an awful experience with an employee named Isabell, who identified herself as the manager. She let a customer interrupt while I was being helped and I asked if she could please finish helping me before helping the other customer. She spoke to me in a tone that was disrespectful and sarcastically thanked me for my patience. Then she said she hopes I have a good night in a tone that clearly meant the opposite. If a manager is reading this, you should check the cameras for her demeanor and facial expressions. I didn’t imagine being treated so rudely at Starbucks. I asked for a manager and Isabell claimed to be the manager. If that’s true then Starbucks needs to...

I was unable to pick up my mobile order and called the store. Luz picked up and informed that they would save my order for whenever I could come and pick it up. When I showed up the lady at the front seemed like she didn't want to help me and stated that someone else had came in saying the same thing two hours before, she asked for my receipt (which I had and proceeded to make my drink) Luz came out and I had told her we had spoke on the phone about my order and she asked the staff if they had taken care of me already. She was super nice and is a great example of what excellent customer service is!! I will definitely make this my "home"...

Disappointed in Starbucks corporate decision in closing down overnight (not 24hrs anymore) & their unwillingness to properly compensate their overnight staff while also lack of empathy in communicating with the overnight staff about the decision taken. Multiple partners, from both overnight and day parts, from various locations are in agreement that the overnight work hours should be paid more. Hope that the decision will be reconsidered and have 24 hr stores again. Multiple customers have also expressed their disappointment in...