The Coffee Bean & Tea Leaf — Restaurant in San Diego

Every time we go to Las Americas Outlet, our first stop is always The Coffee Bean and Tea Leaf. We’ve never had a bad experience—until now. The drinks have always been great, so this time we ordered a few more than usual. As we walked off, I even said how consistently amazing everything has been.

But just a few stores down, I realized my $7 iced drink was already gone. It was packed with so much ice, I only got a few sips. I went back to speak with the barista, expecting some understanding. Instead, she just explained how they make the drinks and handed me a $1 coupon—no apology, no offer to fix it. Just, “Next time ask for less ice.”

If she had simply said, “Let me make it right,” I would’ve been happy—and tipped generously. Instead, I left feeling disrespected. I wouldn’t recommend this location to anyone now. I know my feedback may not matter to the company, but I hope someone sees this and considers retraining the staff on basic...

Please improve your customer service. The cashier asked my name, then turned around and started pulling items out of the oven. I felt dismissed, and then she asked again while talking to her colleague about another order. I said my name twice. It wasn't extremely busy from what I could tell. When I noticed that an order was sitting in the pickup area, I asked if it was my order. The barista said it was for Greg and recited the order. It was mine. My name is Bryan. I understand there are times that get busy and folks feel rushed, however this seemed to be a standard as this is my 4th visit with a similar experience. Also, soy milk would be an alternative milk option that I would appreciate. Otherwise, the coffee is slightly...

Go to starbucks instead. I much rather go to coffee bean versus starbucks when possible. However, the customer service at this location was horrible. When i went up to the counter to order the guy was rude and made me feel like i was an inconvenience. Even though their were 5 employees standing around just gossiping. wanted to buy another item after my order and i had to say hey several times to get his attention. No one else was in the store and no one else showed up within the 10 minutes I was there. To top it off they got my order wrong. I understand there is down time and it gets slow but at the very least...