U.S. Customs and Border Protection - San Ysidro Port of Entry — Local services in San Diego

Trying to cross the border on Sunday using automatic visa revalidation was like riding a roller coaster. Most CBP officers had no idea what that was, although it was posted on their website and explained in a few government guidelines. They attempted to give me a B status which would instantly make me violate the law since I’d been on H1B and working for a US company. Then they erased that I94 after my protest. I spent 3 hours there jumping between the old port (yellow) house and the booth, explaining my situation to multiple officers. Some treated me with respect and care like officer Seipp, some tried to help me like officer Manollo (?) and an officer whose name has a hyphen and had his mouth covered by his collar. I really appreciated their patience and assistance.

However, there were also a condescending, nasty one at the old port who quickly skimmed my documents and scolded me for being “rude,” just because the other officer weren’t knowledgeable about AVR and I showed them the item from code of federal regulations to explain what was supposed to happen. He falsely accused me of being out of status and said I already upset him with my attitude when “asking for a favor.” He ended this unpleasant conversation with “if you’re asking for a favor with that attitude, good luck.”

He couldn’t have been more wrong about my situation and offered zero help other than flaunting his superiority. Well, all I asked was for them to do their job by the book and I hate the fact that I had to educate them how.

My visit ended at the secondary where their boss, officer Trinh, offered me two options but neither was satisfactory. The conclusion was I had to pay another visit the next day when the officer handling special cases come to work.

Overall, I appreciate the help quite a few officers provided, without whose help I couldn’t have set my status right; on the other hand, there was a lot they could improve starting from the attitude of some officers who treated immigrants like dirt with arrogance...

Review of My Border Crossing Experience – Returning to the U.S. with Advanced Parole

I recently returned to the U.S. through the border after a brief trip to Mexico for dental surgery, traveling under Advanced Parole. The process took some time—about an hour in the car line before reaching the booth—but once I got to the front, I was greeted by a polite and professional officer. I’m not sure of his title, but he was very respectful as I presented my passport and Advanced Parole document.

I let him know right away that I needed to be stamped and sent to secondary, as I didn’t want to do anything wrong that could affect my DACA status. He understood and directed me accordingly.

Once inside the secondary inspection area, I was met by a very kind female officer and another gentleman, both of whom made me feel comfortable and treated me with care. I had just gotten my wisdom teeth removed and was bleeding pretty heavily from my mouth. I asked if they had any gauze, and they were kind enough to provide it right away—something I really appreciated in that moment.

They took my photo, fingerprints, and asked a few standard questions, including the purpose of my visit to Mexico. I explained it was for the dental treatment, as stated in my AP request. I waited in that room for about two hours—not sure what the delay was, but I didn’t mind because I was treated fairly and respectfully the entire time.

There was one officer outside with a firmer tone, but he wasn’t rude—just doing his job with seriousness, which I totally understood given the nature of their responsibilities at the border.

Overall, I’m grateful for the professionalism, humanity, and fairness shown to me by the customs officers during this process. It meant a lot, especially being in pain and concerned about doing everything...

July 24 2024 at 1134 pm I've yet to hear why they flagged a global entry car and global entry driver as A&D (armed and dangerous). They took the keys and as anyone knows you can't roll windows when they're electric and no keys. They pointed over a dozen guns and tried their best to instill a natural defense so they could escalate harm and justify firing their weapons. They finger printed someone who is already finger printed via global entry. Even handcuffed they tried their best to cause harm to escalate a reaction. They caused unnecessary trauma and made a lame excuse "someone fits your description" mind you I'm global entry. You have to do an interview, finger print and photo to certify you yet ALL of it was ignored to harass and traumatize me and my passenger. Their complaint form doesn't include anything. They need to add the agents involved, new training on de escalate and new training on NOT using a passengers vehicle as a barricade. Not harass citizens when you have no cause and no handcuffs, no guns for clearly not armed or dangerous individuals. Not once where they professional and neither their assistant chiefs when they tried to apologize after nearly killing two citizens with no cause. They've done the same treatment to my elderly disabled mother and revoked her global entry with NO explanation or justification all because of gun ho agents. If you ask someone papers that does NOT specify which papers you want to see. That shouldn't be the reason to revoke their global entry either. Even with foia requests no explanation nor reparations for the damages their agents continue to do on unarmed citizens. Even as an active military member or veteran no respect or professionalism or educated...