Dolores Park Cafe — Restaurant in San Francisco

It’s happened too many times, that I think it’s a recurring issue. I order pickup 10 times and they mess up my order 7/10 times. Sometimes it’s a simple mistake like forgetting an ingredient or the chips that come with the sandwich. Other times, they just give me the wrong item completely. Based on my past experience, I know I have to triple check any of my orders. I wanted to believe in them and just give the benefit of the doubt that it was just simple mistakes in the past.

I took a break from ordering for half a year, but then tried again. This time (02/19/2025) they had the audacity to gaslight me on my smoothie with avocado added ($2 surcharge). They keep on telling me that I got a smoothie with avocado without even offering to remake it. It was so obvious that I got the wrong smoothie (it wasn’t even the right color or texture), but they refused. They forgot the grilled pineapple from my vegan bahn mi twice. Once today, and once in June with three sandwiches. When I asked today why there’s no pineapple, they haphazardly slapped pineapple on the bahn mi without grilling it.

I’m just so burnt out on being consistently disappointed by my pickup orders. I used to order sandwiches every day because I loved their food, but the quality and customer service has decreased dramatically within the last year. I really wanted to believe in this cafe. But I’m afraid it’s not worth ordering from the cafe unless you want to get into a large fight about not getting what you paid for. I have no issue with any other establishment I order pickup from in this area.

It makes sense when you don’t have to rely on repeat customers because of its location near dolores park, there’s less emphasis on quality control.

In a response to the reply: I literally ordered the smoothie the day...

ridiculous and annoying that they close the bathrooms for customers: this policy is just stupid and anticustomer service. never again!

Answering your reply: unfortunately thats not accurated with the reality, neither with what I was told at the restaurant (very unfortunate by the way!). See below: There are many homeless and you try to avoid them come to your restaurant and use the bathrooms so you close them for everybody. It wasnt one person’s mistake from your staff, at least 4 people were hearing my complaining and they confirmed the fact. The bathroom was not in maintenance ;) If the problem is the high number of visitors during the weekend then close the terrace, the kitchen, the restaurant....such a bad excuse! The restaurant is open to make profit, customers should at least be able to use the ammenities, not just paying the bill ;) is that fair? The restaurant was everything but full, I was the only person at the cashpoint and the only one who asked to use the bathrooms. So? Easy solution: give the bathroom key to the customers who ask for it so they can use it. Problem fixed, isnt this fair and easy? Even I insisted nobody helped me: terrible customer service, as poor as your answer. Better to apologize and find a better solution instead keep using terrible...

A few years ago on a sunday afternoon, my family came to visit me from Guatemala and I decided to take them to this cafe a few streets down from my neighborhood. My family found a good table. I was in line ready to order, talking and laughing with my father about old times, when we were told by a staff member to keep our voices down. We complied despite it being lunchtime and a crowd of people were chatting with beers in their hands. My father quietly walked toward the bulletin board while I stayed in line when the same staff member began to yell and scream at the top of her lungs that my father could not wait in line to use the bathroom. My father used the bathroom in my home before we arrived so I was a little confused. The staff member was irrate and hostile and boldly put her hands on my father who is in his 60s and forced him to go outside. The rest of my family was in shock as my father was absolutely humiliated in front of them. When i began to speak up about the matter i was met with having the police called on my family for TRESPASSING!!! She had a huge grin on her face as she said this. We left.

Not only have i never returned to this cafe, I also try to avoid walking near it while on my way to work. You will mever see mee step foot in this...