El Tesoro Taqueria and Grill — Restaurant in San Francisco

This restaurant would have gotten more stars if they had taken the time to get customers’s order correct! I’m just about tired of giving this restaurant a chance to get a simple order right but tonight 8-16-23 around 11:30 or so I was dumb enough to order again and was let down once again! I ordered a burrito with carne asada, xtra refried beans, cheese and sour cream. I SPECIFIED NO salsa, NO guac, NO onions and definitely NO RICE!!! I only wanted the requested ingredients ONLY which was the meat, refried beans, sour cream and cheese ONLY and it is mind-boggling to understand why these restaurants feel the need to take a customer’s money and serve them whatever without any consideration for the possibilities of allergies or what not. If I’m delivering to another person I literally have to open up the food/ containers to make sure the order is correct and that is annoying because I don’t want to be opening up anyone’s food to inspect it. But every time I inspect the food I make sure it’s correct but if I don’t inspect it the order ends up being incorrect and that means no tip with a messed up order! Well tonight I was disappointed (AGAIN) because instead of me receiving my specified burrito (meat cheese sour cream refried beans- all on the extra side- which is an extra charge!!!) my burrito came with so much dry rice I felt dehydrated, a small amount of carne asada, a splat of sour cream and cheese and WHOLE beans instead of refried beans!!! My question is why is it so difficult to get a customer’s order right when the list of specifications is right there in the food preparer’s face!!!??? And like I said there are extra charges for specific orders so therefore I paid extra for nothing!!! This is the third time that I’ve been charged for a messed up order and my orders are always in between the $30-50 plus bracket so at least the restaurant can do is get the orders right!! I know someone who actually died from a allergic reaction so with that said be more mindful of the customers orders because if not you will lose loyal customers if you continue to charge extra for orders your customers didn’t want or pay for!!! Get it together!!...

Tonight I made a complete donkey out of myself. But the ladies working at El Tesoro was so kind and forgiving it almost made me cry. I ordered the pescado frito with a side of shrimp. When I made it home I checked my order and for some reason I overlooked the shrimp. I called and was very hostile to the woman who answered the phone. She rallied to find a answer for me. Like a big idiot I packed the food back in the bad and disgruntled and showing it walked around the corner to El Tesoro. The lady swiftly looked in the bad and guess what. The shrimp was there. I felt so ashamed and begged for forgiveness saying I made a huge mistake. The lady was so kind and said, "everyone makes mistakes". I felt so much better after she said that. I went home and learned a lesson. Be patient and don't act like a idiot. Everyone makes mistakes so be aware of how I respond to them. It can make or break their spirit. Thank you for you kindness tonight El Tesoro and I appreciate your forgiveness. Food is wonderful as always. Sorry for my...

I usually order an amazing carne asada burrito from this place. But, the other day I was craving a “cóctel de camarones” 🍤 and I was sooo disappointed. It was like shrimp in Clamato and a little bit of tomato and onion pieces & specs of cilantro. 😫☹️ No avocado and cucumber. Needless to say my cravings were not satisfied. I think this restaurant is great for burritos and tacos but not for seafood. I posted pictures of the item I received versus how it should look when prepared right. I payed around $17 bucks for it. Which one...