La Promenade Café — Restaurant in San Francisco

I am on the edge here. Maybe the place is good, and I saw the owner there and he looks supportive and kind.. but I did not feel staff being friendly, just very very neutral.. also I ordered a combo with soup. Sandwich was great, soup … they overheated it in microwave like crazy, plastic lid was melting and left melted plastic on the edge of the carton soup bowl. Overheating also probably affected taste of the soup, since I didn’t really like it. I think if it was left in microwave at least 30 seconds less it would have a better taste, and if I was making it for the customer and see that lid I’d apologize and reheat the new portion of the soup, hopefully before customer would even see it. Owner(or manager in blue shirt) was passing by my table when I was taking pictures of the soup with plans to post this review and maybe did not pay attention, but he did not save experience by walking by to 2 regulars(I think) in the back and greeting them and asking how they are doing, not doing same to me..

I’m now placing 2 stars I hope you will improve in future. And will raise it next time if I have a good experience. I would like to try it again, since coffee was great and sandwich was good too.

The bagel place next to this place is such a huge comparison of how you don’t want your bagel- they sell bagels more expensive and just offer you a can of cream cheese for you to make your bagel for $3 more dollars than this cafe…. So I respect “La Promenade” for being much...

Your items are delicious, especially the vanilla iced latte. I’ve always enjoyed coming in. But the girl who was working the cashier Wednesday the 19th at 11AM, short white girl with 2 braids in, was unnecessarily rude. I came in with my mom and all she asked for was a latte in the thermal coffee cup brought from home and add a Splenda to it. Her response “ya” with an annoyed face was filled with attitude. My mom then asked if that was okay cause she made it seem through her tone and body language like this is some ridiculous request. Then when my mom walked away she straight up side-eyed her while I was still at the counter. I get customers and requests can annoy you, but talk about it with your coworkers like everyone else once they’ve left the counter. Don’t let that show to the guest…plus why even work in customer service if you’re not happy to get people what they like and want (and are paying for). That’s the whole point of it. The whole interaction was uncomfortable and we decided not to stay and enjoy ourselves. She was not welcoming at all and had so much attitude for no understandable reason. If this was my first time coming in, I wouldn’t be back. And when I do come back, I hope I don’t run into...

Service staff was surprisingly rude. I ordered a sandwich and my wife ordered a smoothie. The staff member who was taking our order was clearly annoyed that my wife asked for her smoothie to be made using oat milk instead of fruit juice. When my sandwich order was ready after ten minutes or so, I discovered ingredients on the sandwich that weren’t listed anywhere on the menu. I asked the staff member that took our order if I could have the sandwich remade. After a back and forth with the staff member who, again, was not remotely trying to hide how annoyed she was, she begrudgingly took the sandwich. The sandwich came back to me still not made the way the menu board displayed. My wife loved her smoothie. And the sandwich was ok. Overall the food is good, but you won’t know what you’re getting on the items you order because they don’t list all of the ingredients on the menu, and service staff needs remediation on the basics of customer service. Disappointed that I gave them a 20% tip at...