Came here to get 6 mochi donuts as a gift for my BF, the girl who made them came to help as apparently there was no one working at the counter. I am empathetic that she has to wear many hats with her work; but truly, she could have been a little more friendly. She gave a huge long box for the 6 donuts, which was odd. I asked if I could get the the usual smaller rectangle box, she said she doesn’t have it. Really? So I left the store with long…huge box for 6 donuts. Not very pleasant experience here. I would go to the one on Irving for better mochi donuts. The reason I came to this one is because it’s just 5 minutes from my house. Oh...
Read moreThey won't take your order unless you tip when u do doordash delivery. They cancelled on me because of the zero tip. But my gf ordered the same product I did but with a 2.00 tip and they didn't cancel on her. I now have to wait 3 business days to get my money back. They didn't even give any substitutions so I know it's because of the tip ratio. Do better mochihill and give a written warning to whoever caused this discrepancy. If I can get a hold of any higher up staff please respond, since there is no phone number to reach them by on doordash and on Google maps. Thankyou, and...
Read moreDonuts: 5/5 : fresh, delicious flavors and texture
Atmosphere: 3/5: cutely decorated but wreaks like burnt oil. Smokey
Service: 2/5*:
workers are nice and friendly so 4/5 for them
BUT ordering system is TRASH! Workers are manually taking orders on post it notes which leads to incredibly long lines.
It's totally ineffective and I hope they fix it soon for the sake of the workers, the environment (all those post its) and...
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