KAY Jewelers — Local services in San Francisco

I went here on a Thursday afternoon to get my Movado watch battery replaced. I bought there a few years ago so I thought they could help. I asked the lady there for assistance, and she did not help at all. She told me they can’t do anything in regards to battery replacement and that I’d have to contact movado for help. I told her I have an account with Kay, and she brushed it off. Didn’t give me any information on how to or what to do about the watch. I asked for any contact info and she said to google it. I asked about ear ring backings so at least I didn’t go there for nothing. And she hesitated to tell me cause they charge $25 for each. She made it seem like It’s to expensive for me as the reason she hesitated. I left feeling like was bothering her and was pushed out. So I went to another Kay at a different mall. I asked the same question, and they said we can help you with that!!. They Asked to see the watch. Asked for my name and number and looked up my account. They saw I have a 3year warranty and told me they can send it in for replacement and also some other repairs and tune ups that comes with the warranty. I asked about ear ring backings and they told me what they had to offer in terms of sizes and prices. I don’t know why that lady acted that way and just brushed me off as if she didn’t want to assist me. But I feel she misjudged me. But that was bad customer care to...

Long story short - Darren provided amazing customer service and made me a very happy customer.

I got my engagement ring resized. Upon return of engagement ring, I noted that the inner diamond of the band with the ‘Leo’ engravement had been removed while downsizing the ring. Although there was no proof that the diamond was there (the ring was purchased many years ago so verification of specs was not possible, and photos taken prior to sending the ring off didn’t include a clear view of the inner band and the diamond) - Darren took my word that it was indeed a part of the ring prior to resizing and appropriately escalated the matter to ensure the missing diamond and engravement was replaced. Not only this, he paid attention to the time of year and asked if I had plans for Xmas. I noted I was going home to Europe for Xmas and he remembered and made a point of trying to ensure the ring was ready before I left the country, and calling me in time when the repair was ready.

While the missing inner ring is a minor deal, I would have felt very differently about my engagement ring if the customer service here wasn’t so awesome and they weren’t able to repair the issue. Thank you Darren - I will continue to love my engagement ring and appreciate your excellent...

We want to share the wonderful experience my wife and I had at Kay Jewelers, thanks to Kruthi. She guided us in selecting the perfect bracelet for our niece's 16th birthday, making the entire shopping process both seamless and enjoyable.

Kruthi was incredibly personable, friendly, and attentive. Her ability to understand exactly what we were looking for made all the difference. She also recommended the warranty, which provides coverage for re-sizing if needed—a suggestion that gave us extra confidence in our purchase.

One standout convenience was that Kay Jewelers is located near our niece in Seattle. By linking the bracelet to our identification number, she ensured our niece would have no issues making adjustments if necessary. This added level of service was much appreciated.

The store manager (whose name I did not commit to memory) also positively contributed to the experience with his friendly and welcoming demeanor.

When our niece received the bracelet, she was absolutely thrilled. She said it was beautiful and loves staring at it!

Thank you Kruthi for your care, professionalism, and...