Being a long time member, we are a really disappointed by the service and attitude the store staff and manager (Bryan AGM) have for our recent visit.

We were checking out with the self-check out machines, somehow the machines was not working properly leading to some scanned items being canceled, and a store employee intervention was needed. We reached out to a staff member and looked for help to figure out what we should do. A staff member came and started to count what was registered in the scanning machine and what was not. She put two registered items on the unscanned section, and was going back and forth with the list and looked confused. I tried to help to figure out what was not registered by going through the list. All of the the sudden, she starts to behavior really bad, saying "you know what is not scanned" and gave a really mean look, and repeated "you know what is not scanned, scan them". I felt like accusing me for trying to take the item without paying...

Later when the supervisor and store manager came, instead of trying to figure out what happened, they repeated asking if i can scanned every item, if so, i should keep on going out of the store. When I confronted them by telling them that I was treated really bad and they should do something. They appeared to be really impatient with the only goal of getting me out of the store. When I asked what they are going to do with this, they said they will talk to the staff, and when I asked what next. They said they will talk to the staff. When I asked for follow up with them after they talked to the staff, they declined in a rude way saying it is all internal business, there is no reason to let me know even if I treated really bad and the staff is rude and mean. When I asked what if I got pouched by the Costco staff, will they follow up with the customer. The store manager (Bryan AGM) said that has not happened, but yes even if I got pouched, they are not going to follow up with me. Gosh..... how come they can treat customer like this .....