Firehouse Subs Almaden Ranch — Restaurant in San Jose

Yesterday my wife went to pick up two Sandwiches from here. She ordered two Large Sandwiches on Wheat roll, a Italian and a Hook & Latter. When she got home the Hook & Latter sandwich was fine but my sandwich, the Italian was a Mediam on white roll. She called Firehouse and talk to Manager named Juan. He stated that it was her fault that she didn't clearly tell his staff the order with her mask on. And that she should have checked her receipt before she had left the place. Then Juan said with a bit of a altitude, you Got what you paid for so what do you expect me to do about it, then hung up on my wife. We will not be going back to Firehouse Subs again. There are other Sandwich Shops closer to our place and we do not recommend to our family and friends...

Ordered TWO identical large hero subs, the person taking the order clearly wasn't listening and entered medium and large, Ordered a salad no dressing provided even though ordered it. Called to identify that the order was TWO large subs and that's when I was informed they entered a medium. We were in person ordering the food. Never going back to an establishment that can't take a simple order and then enter the wrong information. So infuriating to be told what I ordered when I was present during the order. Worst Firehouse place...

First time writing an online review. It took them 43 minutes to make my sandwich. I asked about my order after waiting for 20 minutes, and they didn't even bother to check if they have my order and just asked me to wait. Many people who came in after me had already left. After 40 minutes, I asked them again, and they somehow found my order somewhere, and when I said "thank you" when they handed me my sandwich, the girl didn't even say "sorry about the wait". Worst encounter I have had...