Domino's Pizza — Restaurant in San Jose

I had always loved Dominos pizza, in fact I have been following them since 2000, but with time their service and pizzas have been deteriorating, they no longer have the quality that they used to have, after the pandemic everything changed for the worse for us customers who follow their pizza, I just went this Tuesday to remember how good the pizzas were, I always ordered my 8 wings and my medium extravaganza pizza and they were always good and the employees were very kind and gave me dressing for my wings and condiments for my pizza but now it turns out that they, what a disappointment that is, it's as if I bought tacos in one place and they sold me the sauce separately, in all the pizzerias I've been to and even once they give you the condiments, but in Dominos now they sell them separately so I think it's pointless to go again, because if my family wants pizza from Dominos again, I'll have to go to the grosery again, first I will have to go to the grosery to buy the condiments because unfortunately dominos does not provide them, but in the end it is their business and may they be lucky with the customers they still have left, but I will not go back, thank you very much for the other experiences I had in thepast...

Don't EVER EVER EVER EVER EVER EVER EVER, ever, tip them before receiving your food.

I have been ordering from them for a year now. Sometimes they're good, sometimes they're bad. Can you guess when they deliver the food, hot, and quickly? That's right, when I refuse to tip before delivery.

Every single time, tonight being the worst example, I tip them before delivery, I get cold pizza that gets delivered almost an hour after it gets sent out for delivery. Tonight it took just about an hour. . . I live 3 minutes drive away from their location, (off harliss Ave in case you don't believe me), yet for some reason whenever I tip BEFORE delivery I get the worst service I ever experienced with them. My chicken habanero was barely warm. My pizza was cold, not warm, I'm not exaggerating, it was cold. And my cheesy bread sticks are not only cold but hard. How is that even possible? I'd have given them 1* if it wasn't for the app offering me a free pizza. Unfortunately I'm moving away and won't be able to use the points because there is no nearby domino's where I am moving To. But who cares about me right? I'm just a customer who has been buying your food and tipping your drivers, 5-20$, at minimum 3 times a month...

This place is horrible! It's so bad I'm actually going to start going to the next closest Dominos even though its 2 more miles and does not deliver. Worst customer service! They have messed up my order too many times. If they aren't burning the pizza they are skimping me on their chicken bites (order comes with 8, they've given me 6 twice) and it almost feels on purpose to save money. When this is brought to their attention, the manager stated he would put notes on my file for a discount on my future order but when I ordered again, he claimed there were no notes. I arrived at the store because the app said it was ready for pick up, only to have to wait another 5min. When the pizza was finally ready they took it behind the counter and discussed it over while looking at me with concerned faces but did not say anything to me. When I finally got my pizzas, one was undercooked and the other burnt. This location needs to be removed with all associations to actually Domino's pizza because this is a shame store with the absolute worst service and food I have...