Jack in the Box — Restaurant in San Jose

Wednesday, December 18, 2024 @1am about: Night shift at this place needs serious retraining or just getting a whole new crew in general.. they make too many mistakes to the point each time I go here, I have to go back in the long drive-through line.. today was the worst EVER. I ordered (2) Double Vision Meal deals online, which consisted of 4 small jumbo jack meals.. getting the first bags after going through the drive-through, my husband noticed 2 meals are missing.. that's no big deal since we know this place makes frequent mistakes.. go back to drive through, and we told the cashier what happened.. Apparently, the cashier girl was the manager.. the manager tried fighting with us saying "everything should already be inside the bag," and " it only says 2 burgers." we had to explain that the meal deals already come with 2 meals, so we ordered 2 meal deals to make up 4 small meals.. they were confused as if they didn't know anything.. we showed proof and everything, and still they didn't get it.. they eventually told us to go to the window and gave us another bag.. only 2 burgers when we needed 2 more meals... we had to go through the drive-through.. AGAIN.. As a restaurant manager myself, this place needs serious upgrades and retraining.. smh jack in the box.. also, the girl manager was talking to us and walked away when we tried explaining.. she got overwhelmed, and for some reason, she asked us if we had a chicken sandwich with our order, and she kept insisting we have a chicken sandwich.. when we said no, she left us and went in the back to avoid talking any further to us cause she got stressed out.. another worker had to step in.. horrible customer service and...

i've been coming here the last six months cause i have deliveries in the area late nights so before i head home , I would stop through the drive through which is pretty crowed . I would order a bunch of Tacos ,a couple of combo meals and egg rolls , once i received the order i would check it and everytime my food is cold i mean the tacos were like old it's be sitting under a heating lamp for hours the fries really cold also the egg rolls soggy. I was upset i told them wait this food is cold it's not fresh , he took the food back and was going to give me a new order of my food within 2 minutes he hands me the food and it wasn';t a new order it was the same order reheated . I ask to speak to a manager or supervisor i was told the manager was unavailable so i left. This happened to me every time i went to this Jack and the box ,It started in september thur Jan. cause i stopped going at the end of Jan of 2022 . Last night i decided to give it another chance [3/3/22] I ordered 2 sourdough burger combos and 4 tacos I'm so done the burgers were fine the rest was cold and stall my 2 large sodas had no ice and it was flat, I will be contacting corporate today i feel this site is going to cause someone to get really sick or cause someone's death. i' am really disappointed cause i've been eating at Jack in the box since i was a little girl i loved the food now i will never...

I wish there was a way to not give any stars at all!!

Do not, I repeat do not go to this Jack in Box, this is a very disgusting place to eat. They do not wear gloves at all, no hair nets or beard nets worn by the men with facial hair. And they handle your food and take your cash without washing their hands or wearing gloves. I work in the food industry and have my food handler permit, I know that to be compliant and if working with food you must use gloves and change them constantly as well as wear a hair net and especially not use long fake nails and the manager Tanya at this location got very upset that I called her out on it. I parked my car and went inside the restaurant to get her name and that's when I saw all the workers inside handling food without wearing any gloves. There was a worker coming back from the restroom and she looked like she didn't even wash her hands. I told them that was disgusting and that I was for sure gonna be making a complaint. Told some people in the dinning hall that if I were them I wouldn't eat that food. No wonder people keep getting sick. This is the reason foodborne illnesses exist. Never again will I be coming to this location.

Update: Funny thing is that I did reach out at their jack in the box website and when they reached out to me all they said was if I wanted a...