Jack in the Box — Restaurant in San Jose

VERY disappointed. Craving hot crispy french fries, I ran out during my break and drove through and ordered a large fried, and requested 'extra-extra-crispy please" and "well-done please". The order-taker says okay, thank you. I paid, the picked up my order and drove home, approximately 4 minutes away. I open the bag the moment I walked in my door, immediately opened the bag, and discovered an order of french fries that were very limp and cold. They had obviously been sitting out for a long time. The cook could have picked up those undercooked leftover fries and dipped them in the hot oil fryer for about 1 1/2 minutes to refresh them. While I prefer fresh fries, re-fried would be a better alternative to cold and limp. It was 3pm. The drive-thru had 2 cars ahead of me and none behind me, so it was not particularly busy. If they couldn't give me fresh or refreshed hot fries, when I asked for well-done and extra crispy, they should have told me so. To add insult, the meat in the burger I ordered tasted re-heated, not freshly cooked. I would have gone back to the store but I had a Zoom class to teach within a...

Google Maps and the Jack in the Box app claim this Jack in the Box to be open 24 hours - currently sitting in the drive-thru lane and the order screen isn't even on!

Update: Drove to the pick-up window to check if there were any employees "working". When inquired about their hours and why they were closed, lady who I assumed to be the manager replied saying something about a light and something else about the next store... Very sound logic. Much smart, such on point (#Sarcasm) 😅😂😅

Definitely not the first time this has happened and I already know it won't be the last. Pretty sad because normally expect any store/restaurant to honor THEIR OWN posted hours of operation (via Jack in the Box app).. Guess that's just not the case anymore when lazy employees are scheduled for the...

I ordered four tacos and specifically asked for two of them to have the lettuce and the sauce removed. The two tacos that I got had a tiny teaspoon of meat and nothing else in them so they forgot the cheese. When I tried to call them back to get the issue resolved they don’t have a valid working phone number so they don’t want the negative feedback. Crappy service always in a hurry. Get the orders wrong don’t have a valid telephone number and just don’t give a shit. I will never go to Jack-in-the-Box again crappy service crappy food. If you do go to this crappy location of Jack-in-the-Box, check your order before you leave the drive-through they constantly get orders wrong. Young kids just goofing around slapping together crappy food just...