Ume Tea — Restaurant in San Jose

I bought a promo milk tea. After placing our order, when we requested to have it made without ice, we were refused. The staff insisted that they couldn’t make it without ice and it was because of their promotion code. It’s an uncomfortable experience cuz nobody informed us that the promo drink would have ice, and the description on the page didn’t mention it either. I guess that ice can make the drink appear larger, thus reducing the amount of milk and tea and cutting costs. However, we didn’t ask for a full cup of milk tea; we simply wanted it without ice. Essentially, if the drink is 60% milk tea and 40% ice, you could just give us 60% of the drink without ice. In the end, we had to take the iced milk tea home and heat it up before drinking. I believe the code they followed is very uncustomer-friendly. Promotions are supposed to attract and serve customers, but in this case, it has led to the loss of a regular customer who frequently...

I recently visited Ume tea here with a charming pink and cute design, and it was a delightful experience! The owner is so nice and professional! The shop’s interior was decorated with pastel pink hues, adorable decor, and whimsical touches that created a cozy and inviting atmosphere. The playful design made it a fun place to hang out and enjoy a drink.

I had rose milk tea with boba, and it was a lovely experience. The rose flavor was subtle and fragrant, giving the milk tea a unique and pleasant twist. The boba pearls were well-cooked and added a nice texture to the creamy drink. It’s a delightful choice for anyone looking for something a bit different! And I recently tried peach tea with boba, and it was fantastic! The peach flavor was refreshing and naturally sweet, making it a perfect drink for a hot day. The boba pearls were chewy and complemented the smooth, fruity tea nicely. Overall, it’s a delicious and...

Overall great options and nice tasting boba. I would go back even though they don't have mango green tea.

Flavors: lots of options to pick from including the classics. They didn't have mango green tea (my go to) but I got a passion fruit watermelon tea and it was really good! Boba: It was really soft and I personally like that Atmosphere: really fun playful inside. Had places to sit. Service: very nice workers. Helped me find a different tea to try since they didn't have my default. I forgot boba and they halped add it. Accessibility: lots of parking and pretty easy to...