Hampton Inn San Jose Cherry Ave — Hotel in San Jose

We stayed here one night in late June and another three nights in July. For the July trip, we arrived for check-in at 2am and were fortunate that they didn't close bookings for the night. We discovered that if that had happened, they would have considered us a 'no show' and would have charged us for the room, but not allowed us to stay there that night. This is what the woman at the front desk explained when I made a comment like, "Needing to confirm an after 6pm arrival is a thing of the past, right?" I'm super glad we didn't have to find out. Thankfully she said she usually waits until about 4am to close down each night's bookings!||The first room we were given had a broken shade that you couldn't operate, which was all bunched up. We called down and she brought us a key to a different room. In the next room we discovered a large, gross stain in the middle of the carpet in front of the fridge. We had no idea what it was and tried not to imagine! We noticed the bottom dresser drawer had been left open and closed it only to find that the drawer kept rolling open on its own. The entire stay we put our small cooler in front of it to hold it closed. ||Even though this hotel is relatively new, it is very poorly maintained. For example, the shower had grime in the corners and the shower head had build up where it hadn't been cleaned very well. The microwave door looked like it had been melted (however, the microwave still worked fine). The room is fairly dim, too. Would be nice to have more lighting. Usually, we look forward to coming back to our hotel room at the end of a long day, but this room was a bit dark and dingy so we didn't like coming back to it. ||We did like the large TV with Netflix and YouTube. That part was great! Also, the location is nice as it's near several restaurants and stores. ||Staff were okay, but nothing spectacular. One evening I went to the front desk to ask a question. Three young staff were laughing and talking to each other with their backs to me. I quietly waited for someone to see me and offer assistance. A couple of them looked at me and proceeded to ignore me. The third person was fairly friendly, but it felt like I was imposing on them to ask a quick question. ||Next time we are in this area, we may check into some other options. For the price you pay per night, this place...

Overall, pleased with my stay. I got lucky and was able to check in early, which I really appreciated. I also liked how secure the building felt (need a key card to enter building). In addition, it looked and felt clean. They were even deep cleaning the hallway carpet when I was going to my room. What I didn’t like was that the walls are super thin. You can easily hear conversations of your neighbors or their tv. I could also feel the bed vibrating from the AC unit. I was in a hearing accessible room and I’m not sure if it was the doorbell thing for it or like a carbon monoxide alarm (it was on the ceiling by the fire alarm) but it was flash a light like every 5 min or so, which coupled with the bright lights from the clock and microwave made it a little difficult to sleep. I had to cover the lights with a towel. I was pretty exhausted though, so I still fell asleep fine despite all that. In response to the other review: I did see some homeless camps across the street, but I never felt scared. I never even saw any homeless folks. |Breakfast was ok. Sausage, potatoes, egg “omlette” with cheese, DIY waffles, a few dry cereals, oatmeal, yogurt, juices and some bread/bagels. All very bland and absolutely no desire to get seconds of anything, perhaps besides the waffle, but I was glad it was included. One less thing to worry about figuring out in the morning. Note: there is very little seating. Maybe room for about 20 people, including on the 2 couches, and only 2 high chairs. |Plenty of parking. Although the spaces are on the smaller side and a couple people were rude and parked over the line so a few less spaces available. It is right next to Bass Pro Shop and there’s lots of food and shopping options around. I was satisfied with...

Overall, pleased with my stay. I got lucky and was able to check in early, which I really appreciated. I also liked how secure the building felt (need a key card to enter building). In addition, it looked and felt clean. They were even deep cleaning the hallway carpet when I was going to my room. What I didn’t like was that the walls are super thin. You can easily hear conversations of your neighbors or their tv. I could also feel the bed vibrating from the AC unit. I was in a hearing accessible room and I’m not sure if it was the doorbell thing for it or like a carbon monoxide alarm (it was on the ceiling by the fire alarm) but it was flash a light like every 5 min or so, which coupled with the bright lights from the clock and microwave made it a little difficult to sleep. I had to cover the lights with a towel. I was pretty exhausted though, so I still fell asleep fine despite all that. In response to the other review: I did see some homeless camps across the street, but I never felt scared. I never even saw any homeless folks. |Breakfast was ok. Sausage, potatoes, egg “omlette” with cheese, DIY waffles, a few dry cereals, oatmeal, yogurt, juices and some bread/bagels. All very bland and absolutely no desire to get seconds of anything, perhaps besides the waffle, but I was glad it was included. One less thing to worry about figuring out in the morning. Note: there is very little seating. Maybe room for about 20 people, including on the 2 couches, and only 2 high chairs. |Plenty of parking. Although the spaces are on the smaller side and a couple people were rude and parked over the line so a few less spaces available. It is right next to Bass Pro Shop and there’s lots of food and shopping options around. I was satisfied with...