Mandarin Gourmet Restaurant 滿吉樓 — Restaurant in San Jose

Cockroach in drink cup! I cannot complain about the food. It was great. Higene on the other hand would be my main concern. My cousins came to visit and we wanted to eat at a Chinese restaurant, friends had recommended Mandarin Gourmet a few times.... First time in, everything went smooth. Fast service, we had our meal, once we are chatting and finishing our drinks my wife sees something in her glass of coke (it's a roach) common house roach. I pull it out of the cup and show it to the waiter... He immediately runs to the back, then comes out and starts saying that it's not true, that the roach "came from the soda machine that was cleaned yesterday a week ago because it was stuck inside"? HIS EXACT WORDS. I told him that it was impossible that the dispenser could of been cleaned if there was a roach stuck inside. I service restaurants for a living so I know. When he grabbed his glasses to look at the roach he still insisted on stating that it was not a roach and it was a leaf. After he admitted it was a roach he just walked away. No interest in how we felt or the situation. We proceeded to talk to the hostess and manager (front desk). And we just asked for our tip back since we did not like our waiters service. I do believe that the manager should of at least engaged a bit more in a conversation to figure out...

Better than expected, after reading the reviews. No big thrill or disappointment, but good basics. I have to wonder if the competition among Chinese restaurants in this area is leading to fake reviews.

Although there's room for improvement, the food was good, the hostess and server were polite, friendly, & efficient.

Our group of 7 were seated in a side room, and I was worried that we might be forgotten, but we were well taken care of and the quieter room was appreciated.

I thought it odd that the other large table in the room had a tablecloth and lazy susan in the middle, while ours was bare. The other table remained unoccupied, and as we arrived 45 min. before lunch closing (with reservation), I don't think they were expecting another large party. If you're not going to sit guests at the dressed table, I'd leave it bare too, as it feels a bit insulting to be seated at a bare table, when the dressed one is there.

The food was good, I especially like the Honey Walnut Prawns. Large plump prawns, not too sweet. The vegetable noodle dish was disappointing as the noodles were all little short pieces, but it was still...

Terrible food and terrible service. My husband and I came here for the first time after we saw the 4/5 stars review. If there was an option for negative stars I would choose that. The food beef brought out to us was raw, and there was no indication that the fried rice has peas or carrots in them on the menu, which my husband is allergic to. When we told the waiter, he reluctantly took back the food to get it done right. When the bill came we decided not to leave a tip since we were so poorly served and the hostess was rude to begin with. As we left politely , the waiter chased out after us saying that the $60 bill was not including tip and that he demanded that we tipped him. My husband and I were appalled by the demand. He was shouting at us in the middle of the parking lot saying that he would have taken what we didn't like off the bill. Mind you he had many opportunities to do so when he saw we barely touched the food because it was so disgusting. When my husband came back in to talk to the manager, she was rude and just said ok I'll talk to him later, and basically shooed my husband out the door....