Booked a 3 activity birthday this August (2021) and we had the worst experience. Not only they forgot our party platters, provided no guidance regarding when we should have activities but when we told them that our third activity should be 6-7pm they refused to let us do it and we had a very hard time and had to yell at them and they barely agreed to let us waterslide till 6:30. They almost ruined it for our kids.

What was worst are all the lies: "oh we have another party and we are staggering people due to Covid, so that's why we can't have you guys..." at 6:30 our party were the ONLY people using the water slides and when I asked the workers they said the other party already left. The whole experience was very upsetting, having to fight to enjoy what we already paid for: no party hosts (oh it's because of Covid), no table cloth or decorations (oh it's because of Covid) and the whole thing has nothing to do with Covid and everything to do with them being understaffed.

We had an entirely different experience in the summer of 2019 and I am very disappointed and dissatisfied with our experience.