The Cheesecake Factory — Restaurant in San Jose

When I go to a restaurant, I look for three things 1. good food 2. great service 3. clean environment. Which is basically what the big three element of a restaurant is. A lot of people spoke so highly of the cheesecake factory, their good food, the nice people, their great service, their great cheesecake etc. So, I and my husband decide to pay a visit to the cheesecake factory for the very first time. First impression; the environment was very inviting, very clean. We got seated shortly after and our order was taken. 10 minutes after that, a big party of 8 was seated next to us then maybe 20 minutes after these party was seated their food came and mind you our food still hasn't come yet, I got really uncomfortable, just as we were about to come to a conclusion to leave then the food finally came.

It took 45 minutes to an hour, at this point we were so annoyed, the waitress could tell because we were not whispering but even then no apology whatsoever rather she would go laughing with her co-worker about the fact that we were annoyed, and they weren't whispering either. They were so rude, it felt like them against us at that point. It wasn't a great feeling. The food came cold like a dog nose. I'm a small person that weight about 115lbs I don't eat a lot, but I like my portion to be decent. The portion of the cold food was ridiculous, the taste of the food was like straight teriyaki sauce on vege, chicken, and rice, it didn't taste like it had been stir fried at all and it was cold. We didn't eat the food we signed the check, got up and asked to speak to a manager. Whatever we say, however we say it this waitress stood firm on repeatedly saying "I don't have a manager available" with an attitude and it was so frustrating.

My husband angrily slides the signed check to her across the table and she angrily dragged it before it even got to her, I was like "wow" it felt like we were in a movie, and they were filming or something. It was horrible. I've never seen a waitress /waiter so rude in my entire life and a service that terrible. Our experience with the cheesecake factory was so bad, it's not even worth talking about because it's like I'm re-living it all over again. Definitely would not recommend it to anyone. That was our first and last time to ever visit any cheesecake factory. THIS CHEESECAKE FACTORY WAS THE SAN JOSE LOCATION IN OAKRIDGE MALL. DON’T GO HERE!!! They hire a bunch of people with no training...

Just AVOID! We got seated at 7:57pm and our food arrived 9:15pm, EVERYTHING COLD and chicken uncooked! The server we had completely forgotten about us and NOT ONCE checked in on us or followed up on our food and didn’t even get us any coke or strawberry lemonade refill —we also had order sweet potato fries they came our 30 minutes late, half warm and half cold and he completely forgotten about our sauces on the side, we had to wait additional 10 mins just to get dipping sauces! Fast forward, one hour passes— tables that were around us came after us, already had their food and they were already done eating and ready to leave and we still didn’t get our food (WTF right??) once again, I’m having to look for our server because he had completely forgotten about us.. expressed my frustration and boom food came out within 10 mins COLD and uncooked… it’s like the food was just sitting in the back for 45 minutes and he just forgot to bring it out to us! Mind you, we have a 17 months old toddler and he’s frustrated and hungry… and it’s now his bed time— we asked for the manager, she didn’t even apologize, she just offered us to get new food to go and took care of our bill— we rushed out of the Cheesecake Factory because it was our son’s bedtime. We got home only to find out that our chicken dish and pasta dish was UNCOOKED yet again… what a waste of time and efforts… AVIOD please! This location’s management and server are unprofessional and rude!

Also— this restaurant is not KID SAFE or KID FRIENDLY, they asked us to store our $1,500 dollar Nuna stroller by the exit without anyone supervising it and when I asked if it gets stolen will they cover the fee, the same manager refused… so why the hell would I leave such an expensive stroller for anyone to steal? When I asked if you could just store it by our table (it was in no one’s way), they refused and after going back and fourth arguing for 10 mins— my husband offered to just close the stroller so we can store it underneath the table and that’s when they agreed. Super unfriendly and just very uneducated staff work here!! Just avoid— it’s...

Let's start with the menu, shall we? It's like they threw every dish known to mankind into a blender and hoped for the best. It's longer than the line at the DMV, and you'll need a PhD just to navigate that culinary maze. You want pasta? Cool, but be prepared to wade through a sea of options that'll make your head spin faster than a malfunctioning gyroscope. And don't even get me started on the salads – you'd think they discovered a new species of lettuce.

Now, onto the ambiance. It's like someone took a Vegas casino, a circus tent, and a library, threw 'em in a blender (again with the blending), and voila! The result is a mishmash of colors and patterns that make my head twitch. It's a sensory overload, and not in a good way. If I wanted to feel like I'm dining in a psychedelic kaleidoscope, I'd drop acid and hit up a carnival.

And let's talk about the cheesecakes. Sure, they're not half bad, but you'd expect greatness from a place that slaps "Cheesecake" in its frickin' name. It's like going to a strip club and finding out the dancers are wearing turtlenecks – not what you signed up for, my friend.

The service? Well, it's hit or miss. You might get a server who's friendlier than a golden retriever with a tennis ball, or you might end up with someone who'd rather be anywhere else. It's like playing Russian roulette with your dining experience.

In conclusion, The Cheesecake Factory is like that B-list movie you watch on a rainy Sunday afternoon – not terrible, but you wouldn't recommend it to your worst enemy. If you're into overwhelming menus, trippy decor, and cheesecakes that are decent at best, knock yourself out. But if you're seeking culinary nirvana, you might wanna look...