GameStop — Local services in San Jose

My husband tried to inquire about his preorder and found it had been cancelled back in October. He explained to them that he had not cancelled it on our last visit but had been informed at that time that the release date was being pushed back and he said that was ok that it was pushed back. The gentleman helping us was very nice and tried to be as helpful as possible, but he was new so he had to get help to confirm the order really was canceled. He called over this lady that said that she was the one who canceled it (which she wasn't even there on our last visit) and if she canceled it, it was because my husband wanted to cancel. My husband and I both said that he never asked to cancel back in October and was told that the original order had to be replaced for the push back of the release date. We had to redo the preorder for the game today. This is not the first time we have had issues with preordered games at this location. I am grateful to the one new guy who helped us at the register but the rest of the staff was rude and disrespectful. One employee who was setting up poster displays hit me with one while I was browsing the funko pops and either didn't realize or didn't care enough to apologize, the lady arguing with my husband about whether or not he cancelled, and then another employee's backhanded comment as we were finishing paying. He told the lady " it's funny when men try to argue with you." Other than the preordered game that my husband put a deposit on today (Again!!!) we will no longer be visiting this GameStop and Highly advise the same for...

Review is for Des. Your co-worker thinks you're trash, but I'll get to that later. Des snuck on the $5 warranty onto my purchase without mentioning it at all. I know it was deliberate because I traded in 4 games and I when I asked what the individual values of each item were, she instead talked about how much I was saving, and what the grand total was. I had to tell her forget those numbers, give me the numbers I'm asking for. The little touchscreen that verifies purchases wasn't scrolling so I didn't see the $5 warranty until after the receipt printed. I had to get a refund from her co-worker. What a waste of time. Just get better Des, rather than trying to snake someone out of $5. When I told her co-worker what happened, her co-worker said that's the typical trash she has to deal with every time they work together. When I came back the next day to pick up my game (it was a pre-order), I looked Des in the eye and told her not to do that again. To me, or anyone else. She said she thought she told me about the warranty. I told her no, you just did it because you thought you could get away with it. Then after that, she read this review and really contemplated if it was worth trying to...

I went in to get My pre order for call of duty black ops 6. A game I pre ordered at another gametsop on curtner that closed recently and when I waited in line for nearly 45 mins I was called a liar by the employee I can't recall her name but she had red hair and was heavy set and seemed to be training another nice younger lady. It was upsetting to be treated this way as a paying customer after a phone call was made and my gamestop account verified by the younger lady. The situation was settled and I got my copy. So it was all unnecessary for me to be called a liar in front of other customers when a simple phone call sorted everything out. I now understand why most gamestops are closing down. I will never shop at another game stop again when it's way to easy to just buy my games through Playstation network and download from home. The training for employees at gamestop has been notoriously horrible over the years and everything is...