Sarku Japan — Restaurant in San Jose

Sarku Japan at Westfield Oakridge Mall pleasantly surprised me despite my initial reservations about mall restaurants. The outdoor seating area is a nice touch, providing a comfortable dining space. Upon entering, we were promptly shown to our seats, but unfortunately, the service got off to a slow start, taking over 15 minutes to bring us water, even though there was only one more table they were serving. Improved service would be a welcome enhancement.

Now, let's talk about the food. The noodles were the highlight of our visit, boasting exceptional flavors that exceeded our expectations. We sampled two different noodle dishes and a bun, all of which were super tasty and left us craving more.

The restaurant's interior was pleasant, and the restroom was clean, which added to the overall positive experience.

Despite the service hiccup, I'd be inclined to return to Sarku Japan for the delicious food alone. It's a testament to the quality of their dishes that I'd be willing to overlook a bit of a service lapse for another chance to savor their...

SO DISGUSTING!!! USED TO BE THE BEST IN THE FOOD COURT!

The NEW staff is UNTRAINED and horrible!

First of all, I ordered triple chicken, which is what I always do. This is the first time I had to ask for the first third portion. If I wasn't watching I would have been RIPPED OFF!

Some chicken was OVERCOOKED, dried out, and gross and some was UNDERCOOKED. Some of the meat was so undercooked I had to spit it out. That's just DANGEROUS!!!

The noodles were UNDERCOOKED!

The vegetables were OVERCOOKED and SOGGY!

I mean I've had some not so great experiences at Sarku Japan, that's how it is when you go to somewhere a lot, occasional problems. But it WAS overall great, so my family and I were going for years, until now. 😭

This by far, was at least tenfold, the WORST EXPERIENCE I've ever had at Sarku Japan.

My family and I won't be going for quite a while. Maybe if they have the samples again (way in the future, after I get this experience out of my head), I'd try it but other than that I'm nauseated just thinking about...

I prefer the valley fair location. They didn’t have fried rice here and also the portions they served were way too small, if I wanted to pay $13 for a couple bites of food I would have just gone next door to panda express. I got the chicken teriyaki with noodles and usually one plate can be 2 meals for me but not this time. I ordered right before they got busy and hit with a rush while they were still cooking all the chicken but that’s not my fault, give people a decent portion for the price they paid for instead of actual crumbs just because you don’t want a crowd waiting for too long by...