Shake Shack Westfield Oakridge — Restaurant in San Jose

I came to Shake Shack with high hopes, seeing as they are pretty popular in other parts of California. I’m incredibly glad that they managed to open one here!

However, the fries I ordered had way too much cheese, leaving it soggy, and while the California burger was pretty decent it didn’t necessarily stand out to me. The Half-And-Half drink unfortunately didn’t even taste like anything, and I could not taste the lemonade nor the tea. Add that on top of the sizable waiting time and Shake Shack unfortunately fell flat for me. I have yet to try the shakes though (My mistake, considering it’s in the name haha) and will still most likely come back to review the shakes, as I’ve heard good things. For the price, though, ($20 for a burger fries and drink) I’m not sure I would order anything but the drinks...

Seriously bad service at the registers. Never enough cashier's, no kiosks to bypass the register. The second time I go the only cashier decided to walk away from the register when I walked up and take a lap rather than ask the employee right near them to get the employee she needed to talk too. For the price of the burgers the service doesn't match. Management is not fully operationally strong, and team is not customer focused. Very disappointing and I can see them not succeed too well because they refuse to fix it. Not enough staff cashier trained or cross trained should of trained staff at another location...

This Shake Shack location was the worst I've been to. Let me say that I've been to their locations from DC to SoCal and they were great. This location in SJ seriously undercooked my burgers. After eating a quarter of the burger I noticed that the patty was pink, therefore not edible. I took it back and they gave me another burger. The supervisor apologized and gave me another burger. Assuming that this burger was going to be cooked, well I was wrong. Second burger was also pink! I didn't even go back and threw it in the garbage. Avoid this location unless you like rare...