UPDATE: Although I was quite disappointed by my visit to Tisane in April, I revisited Tisane on 05 May because I was craving Golden and Totaro. I usually order Totaro with 25% sweetness since it is a very sweet beverage overall, so I decided to try ordering Golden but with 50% sweetness, as Golden is also a sweet beverage, but my Golden beverage tasted very bitter like it had no brown sugar. Afterwards, I requested to add more sweetness to the Golden I was given, and it tasted somewhat better, but it still lacked the signature brown sugar taste. It was the first time I had a different experience with Golden. I did not expect the taste to change very much because whenever I request 25% sweetness for my Totaro, it still maintains the same flavor but with a more tolerable sweetness. On the other hand, the Golden that was prepared for me lacked its brown sugar sweetness completely. I recommend not changing the sweetness with Golden if you want to maintain the same flavor.

When I visited Tisane 08 April, I did not have the best experience. I wanted to try a different beverage on this visit, so I asked if I could request for a different beverage in case I did not like my first order, and the cashier was reluctant to agree. She asked someone else about my question and then told me that an exception would be made that time but not to make that request in the future. I no longer feel comfortable venturing to try different beverages on the menu. I am not sure why there was no assurance of satisfaction during that visit. I have a changed impression of Tisane's customer service and have lowered my rating to four (4) stars. If you already know what you like, stick with it, or else you may have an unwelcoming experience like me when requesting for a different beverage. If not, I would still recommend Golden or Totaro. Perhaps the management has changed. Regardless, I hope that Tisane sees my updated review and reconsiders providing a satisfaction guarantee. I still rate Tisane four stars because I continue to enjoy the taste of my favorite beverages which are unique to Tisane, and the menu prices are fair relative to other tea shops, but the customer service needs improvement.

In March 2022, Tisane increased its average beverage price to $5.75.

As of February 2022, most beverages on the menu now cost $5.50. While that price is not the most expensive price for tea, it is worth acknowledging. Customer service continues to be outstanding. On one trip, I ordered a drink with 25% sweetness, but when I received it, it tasted too sweet. When I told Tisane about it, I was immediately prepared another drink with no hesitation, and I was even allowed to keep the the original drink. I have also updated my favorite beverages to be Golden and Totaro.

Tisane offers a variety of tea at reasonable prices. As of October 2020, all of its beverages cost $4.95 (before tax) for about twenty ounces of tea (I do not know the exact volume of Tisane's cups), which is competitive value against most tea shops. Golden is a great choice for anyone who prefers the "typical" milk tea, but from what I have tried, my personal favorite teas are Blush; Totaro (taro milk tea); and Peach, Please. I also appreciate how some of the teas already come with add-ons, which means that there is no additional charge for the drinks that already have add-ons included. Extra add-ons (those not already included with a menu drink) cost $0.50 more each, whereas some competitors will charge more for any add-ons at all. With regards to customer service, I have never experienced any problems with Tisane's employees. Sometimes, the wait time for an order can take a little while, but overall, the wait time has never been excessive during my trips to Tisane. Tisane also offers a rewards program so that purchases made over time can accumulate towards future rewards, unlike many tea places.