PF Chang's — Restaurant in San Juan

This review is specifically for Plaza las Américas in San Juan PR. The food is regular, not bad, but it is not something extraordinary, it is like eating in a glorified Chinese restaurant. The atmosphere is cozy and elegant. I went with my daughter to eat the night of December 30, the restaurant was not full, it took approximately 20 minutes to sit down (for two people on a busy day it is a long time). We ordered 2 sushi rolls each at 6:53 PM, after asking the waiter (Axel Chinea) several times for the food and him telling us the same thing (they are preparing them), they served us at 7:48, this is almost one hour; the couple next to us, sat almost at the same time as us, they received their food, they ate and left when ours arrived. In a situation like this, the least one expects is an apology, but that was not the case, every time we asked the waiter, he said: "There comes the food." After he served us he treated us indifferently, as if our claim was absurd. PF Chang must first add staff to prepare sushi and be a little more rigorous in training their staff, especially waiters, so that they know how to treat customers in situations like that. For my part, I do not plan to visit them on a future occasion, I already knew that food was not the big deal, the portion is small and prices are not justified. Plus, service is horrible.

Español Este review es específicamente para Plaza las Américas en San Juan PR. La comida es regular, no es mala, pero tampoco es algo extraordinario, es como comer en un restaurant chino glorificado. El ambiente es acogedor y elegante. Fuí con mi hija a comer la noche del 30 de diciembre, el restaurant no estaba lleno, se demoraron aproximadamente 20 minutos en sentarnos (para dos personas en un día poco concurrido es mucho tiempo). Pedimos 2 rollos de sushi cada uno a las 6:53 PM, luego de preguntar al mesero (Axel Chinea) varias veces por la comida y este decirnos lo mismo (los están preparando), nos sirvieron a las 7:48, esto es casi una hora; la pareja que estaba al lado se sentó casi al mismo tiempo que nosotros, recibieron su comida, comieron y se fueron al llegar la nuestra. En una situación como esta, lo menos que uno espera es una disculpa, pero no fue así, todas las veces que le preguntábamos al mesero, decía: “por ahí viene la comida”. Luego de que nos sirviera nos trató con indiferencia, como si nuestro reclamo fuera absurdo. PF Chang debe primeramente añadir personal para preparar sushi y ser un Poco más riguroso en el entrenamiento a su personal, especialmente los meseros, para que estos sepan como tratar los clientes en situaciones así. Por mi parte, no pienso visitarlos en una futura ocasión, ya sabía que la comida no era la gran cosa, la porción es pequeña y los precios no se justifican. Además el servicio...

My family and I have visited both the Plaza and Caguas restaurants for many years and on a weekly basis (sometimes twice a week). Due to our vegan lifestyle, we all enjoyed dining at PF Chang's because of their vegan offerings, in particular the Ma Po Tofu because of its high protein content. Not many restaurants provide vegan options with high protein content, which we consider essential for a balanced meal. Also, our kids love their crispy fries so it was a win-win.

We recently visited the Plaza location and their new Ma Po Tofu and Vegetarian Lettuce Wraps recipes we deeply disappointing. The Ma Po Tofu barely had tofu and it was all mostly fried starch with sauce and rice, which led to a very odd and unsatisfying feeling in our palates. In both plates, the "tofu bites" were all glued together and tasted mostly like frying oil with sauce.

Their service was excellent. The waitress was kind, attentive, and did her best to make sure we were satisfied but the food quality was very poor and this greatly affected our experience. We thanked her for her great service and let her now that it was not her fault. It seems that the company is trying to cut costs by reducing the tofu quantity to less than 50% of what the entrée used to contain and replacing it with starch.

We eat out on a weekly basis, have traveled to many places all around the world, have tried multiple PF Chang's locations in the US, and this was one of the worst, if not, the worst entrée we've ever had. It got to the point of having to stop eating it because the quality was so poor. We've tried two additional Ma Po Tofu versions in the past and both were great. It had a satisfying tofu quantity and was very enjoyable.

Sadly, the new recipe led to us deciding not to return to PF Chang's. If any of the previous recipes were to be brought back, we would return on a weekly basis with no hesitation. Otherwise, it is simply...

Dining at PF Chang's is always an exquisite experience, and this visit was no exception. From start to finish, everything was perfectly executed, leaving me craving another visit even before dessert arrived.

The Mongolian Beef deserves a standing ovation. Tender, flavorful, and expertly cooked, it’s a perfect balance of sweet and savory with just the right amount of caramelized glaze. Every bite is a celebration of flavor that keeps you coming back for more. Honestly, it’s the kind of dish that sets the gold standard for Asian cuisine.

Complementing the meal was an excellent selection of wines, perfectly recommended by the staff. Their pairing suggestions were spot-on, enhancing the flavors of the dishes without overpowering them. The wine not only elevated the Mongolian Beef but also made the entire dining experience feel that much more sophisticated.

The ambiance at PF Chang's is another highlight—elegant yet welcoming, making it a perfect choice for any occasion. The service was impeccable, with attentive and knowledgeable staff who were genuinely invested in ensuring everything was to our liking.

PF Chang’s consistently delivers on quality, flavor, and service, making it a must-visit for anyone who loves exceptional food and thoughtfully crafted dining experiences. If you’re a fan of Asian cuisine or just looking for a memorable meal, do yourself a favor and try the Mongolian Beef with one of their wine pairings—you...