Lotus Leaf — Restaurant in San Leandro

Very rude and impersonal waitress/hostess. I went for a on-line pick up order. When I walked in, there were no customers. A young hostess looked at me with no greeting, no smile and said nothing. I politely told her "for pick up". She just looked at me with no expression and said nothing. So I repeat "pick up" again. Still, she just looked at me. So I told her my name and she finally stood up from the table she was sitting and walked toward the counter. She then punched something on the computer screen and turned into kitchen for my order. As she bring out the order with a plastic bag, the conversation went like this: Me: "oh, I don't need to bag". She: " I charge you for the bag already" Me: "you don't ask if I need a bag first?" She: "No, we don't ask that"; "Do you want the bag?" Me: " No, I don't want the bag" She: "you paid 10 cents, do you still want the bag?" Me: "No, I don't need the bag"

At all time, this person has no expression, as cold as ice, rude and totally unpleasant. I think I had another experience with her once and was not pleasant either. But I thought they might have different hostess this time. I was wrong.

Their food was actually decent and I had some good experience in the past when a different waitress/hostess was very polite and welcoming. But it has been going down since a few years ago. I see less and less customers in the restaurant. I thought to give an other chance, but this experience is totally rude and unpleasant.

I will not go here anymore, and I advise you not to waste your money here. There are other Vietnamese restaurants downtown San Leandro that are more pleasant...

I used to eat here 1-2 times a week on my way home from work for years— it was a a wonderful, quiet, relaxing place to unwind, have a glass of wine and a wonderful meal after a hectic day.The waitresses were friendly and attentive, knew what I always ordered, and the service was very quick. But things changed drastically in the beginning of January 2023. Apparently the wonderful women who had worked there for many years all retired and were replaced by very young men who have never worked in a restaurant before and who have no clue about the word “service”. To get a refill on my drink, get extra peanut sauce, get another napkin, etc all have required a visit to the desk to get service. These young guys never made rounds of the tables to see if anyone needed anything else; they should be working in a fast food joint! What a shame as the food is wonderful but it’s all spoiled by the poor service. I have stopped going there and now go the extra block to Soleil in Pelton Plaza. So I give Lotus Leaf 5 stars for the food and 1 star (being generous) for...

The food was great. However if I was to order here again it would be to go. They did have amazing vegitarian "meat" that looks super real and was very delicious. The service was another story. While the staff was friendly, the way our food came out was strange. First I got my drink, then my date got his food. About 10-15 min later I got my food (which is probably more the cooks problem). Then after I got my food, he finally got his drink. No one checked on us the entire time to see if everything was ok. Then we had to wait 20+ min for the check...and this would have been ok of they were busy but we were the only people left at this point. I went up front to ask and the guy rudely said he was getting it, then ran into the back and never came out to give the bill. Then after 10 min my date went and had to ask again for it. It even took a few mins after that. Would probably not sit and eat again but might get a to go cause the food was good despite the service...