Chipotle Mexican Grill — Restaurant in San Luis Obispo

With a heavy heart I have to downgrade from 4 star to one. Since my last rating 5yrs ago, this Chipotle in SLO has just been going down hill.

The staff has consistently been impolite, I do recognize the very rare occasion a few exceptional individuals may briefly make a short appearance. Management appears to be lacking or nonexistent, leaving customers frustrated. It seems like the owner isn't showing any interest in improving the situation.

Furthermore, the restaurant has been continually plagued by issues with inventory and stocking. They frequently run out of essential ingredients, including a notable incident where they had no tortillas available, that's like Taco Bell is out of taco shells, oh wait, they constantly run out of them to. The place's cleanliness is often questionable, even when it's not busy and has a full staff standing behind the counter, not one wipe of a table. There are concerning signs of a general mess in the serving area.

To make matters worse, I once found myself waiting for a pickup order for a whopping 55 minutes. After flagging down a staff member for an update, they assured me it would be ready shortly. Thirty minutes later I asked the same employee that was on his way out to lunch, (because he told me so) and left me standing there, waiting. Despite being told my order was being prepared, it took assertive communication to convey the delay. They eventually admitted my order had been mistakenly taken, resulting in an extra 12-15minute wait for it to be remade.

My only reason for continuing to dine here is that my 12-year-old son enjoys it. Despite my consistent dissatisfaction with the overall experience, I return to accommodate his preferences and try to hide my disgust for his sake (still working on that).

Despite the staff, stocking and overall dirty appearance of the place, the food still maintains some good taste, largely thanks to the turn-key recipe provided by corporate, given the limitations caused by the missing ingredients you'd typically want in your food.

In an attempt to address these issues, I called the manager, only to be met with a dismissive response, even bordering on indifference. No surprise there, this only adds to the frustration.

My experiences at other Chipotle locations have been consistently positive, and leaves me wondering why this particular one falls so far below the basic standard of customer service. It seems that the owner is either disengaged, indifferent, or, given the nature of being in a college town, relies on a revolving door of new customers due to the college environment, which often results in subpar service.

However, for over the 5 some odd years of not seeing any change and even getting worse, It's possible that even Gordon Ramsay couldn't salvage the state of this place.

I do hope they prove me wrong one day and I'll be happy to make this 5 star, I want it to be,...

Today I went to Chipotle right around 7pm May 16, 2024. The first employee I go up to the counter to order a steak rice bowl where I couldn't tell the employee was a man or woman but had colored pink hair with surgical pierced ear hole earrings. The attitude of the employee was shrewd, unpolite, didn't really ask any questions but just threw the food and he or her put their dirty hands on the plate which was completely unnecessary as they have spoons for that. Then after she shoves the rice bowl to the next employee the cashier and he bags it, that employee noticed the attitude but he did nothing about it to apologize to me. It was just like it was so low-class service I just couldn't imagine going back here. They give you so little in food too as they appear to be trained to say would you like to pay extra if you ask for more. I think this has a lot to do with the new $20 minimum wage because if they've laying people off because of their expenses I'm sure these employees are working hours with less people then I'm sure they're covering up other people to run the business. However it's their business they're serving food and if this is the way they're going to treat customers after $20 an hour I don't know why but this is just horrible service. I can't imagine going into a restaurant and someone just doing the same thing. If you complain about it there they're all going to cover each in defense. So I will take this complaint to corporate headquarters I don't know if we'll do anything about it but I think it should...

I recently had a disappointing experience at the Chipotle in San Luis Obispo and wanted to share my negative review. From the moment I walked in, the atmosphere felt chaotic and disorganized. The line was long and there were not enough staff members to handle the volume of customers.

The service was slow and inefficient. The employees seemed overwhelmed and were not able to keep up with the demand. It took an excessive amount of time for them to take my order and prepare my food. I understand that Chipotle is known for its made-to-order concept, but the wait time was excessive and unacceptable.

Furthermore, the quality of the food was subpar. The ingredients did not seem fresh and the portions were small. The rice was dry and the meat was overcooked and lacked flavor. It was clear that the food had been sitting out for a while, which was disappointing considering the high prices Chipotle charges.

To make matters worse, the cleanliness of the restaurant was questionable. The tables were dirty and there was trash scattered on the floor. It seemed as though the staff was too overwhelmed to properly maintain the cleanliness of the dining area.

Overall, my experience at the Chipotle in San Luis Obispo was extremely disappointing. The service was slow and inefficient, the food quality was poor, and the cleanliness of the restaurant was lacking. I would not recommend this location to anyone looking for a satisfying and enjoyable...