Spectrum Store — Local services in San Luis Obispo

We put our name in at the kiosk when we first arrived. When it was our turn, we expected a phone call. After over an hour, we never received a call or text and went up to the desk. The customer service agent was polite and took us right away since we explained what happened. All of this was fine. I can understand the wait on a holiday weekend. What happened next is the issue why Spectrum is getting ONE star. The representative said we need to cancel all the phone lines from the previous cell customer which was AT & T. He said that since the two of us were there at the store, flipping out a sim card and replacing with new sim card would be easy. This was fine for transferring from one cell carrier to another if the phone did not have an e-sim card. I told him that our daughter (who is on our cell plan) lives in Iowa but is visiting Illinois this weekend and has a long drive back home to Iowa. He asked what type of phone she had and we told him it was a Samsung s22 galaxy. The Spectrum representative said that the Samsung s22 galaxy had an e-sim card and it should only be a phone call to her and we can transfer carriers. He cancels our AT & T numbers but can not port our daughter’s number to the Spectrum cell network. The spectrum representative says, she may not have an e-sim card, but he already cancelled her number with AT & T. The store manager gets involved but is of NO HELP ! Now on Saturday night 3.5 hours from my daughter’s home in Iowa, she has no cell coverage. The representative and manager apologized. they suggest ed we contact AT & T to reinstate her cell number. We run to AT & T store and they could not help us. They said, sorry all lines were canceled, call this 1 800 number. Call the 1 800 number and they were closed ! I am so irritated with what happened. Now my daughter has NO cell phone service on Saturday night 3.5 hours from her home in Iowa. Spectrum should have the ability to see if they can switch a phone number over before they cancel it with current cell carrier . HOW damn hard is this ? They seem like they should be able to find this out ! Seriously, they should...

Charter internet isn't great, but that's not why I'm writing this review. Yesterday I had to go into the actual physical Charter building to drop off an unneeded router. It was hands down the most surreal experience of my life. My roommate and I both left the building trying to pinpoint the eerie feeling haunting us after our encounter. It was so weird that I'm surprised there aren't any other reviews about this. So the Charter office in SLO is at the very end of Bridge street, a weird little road. On the way to the office you leave the comfort of Higuera and enter what seems like a different town. You drive past a lot of abandoned trailers and construction zones and think "The Charter office is out here? This can't be right?" But you can't miss it. At the very end of Bridge Street is this monstrous, angular red building that looks like a giant child's Lincoln Logs experiment gone wrong. So we park in front of the red architectural anomaly and go inside, dim lighting revealing a reception area so small it leaves the mind to wonder what the rest of the enormous building holds. Two employees sat at the front desk, busy at their computers. "Hello!" I said. I was met with no answer and stood in uncomfortable silence until my roommate approached the counter and set down our unwanted router. This finally warranted a "can I help you" from the woman working at the front desk. To her credit she did help us in an expedient if frigid manner. We were out of there in 30 seconds, leaving the miserable employees to their dimly lit hell. I don't think it's possible to convey how truly surreal this whole experience was, and I can't put my finger on why it was so weird. All I know is that it happened over 24 hours ago and I can't stop thinking about it, and that if you live in SLO and want to enter the Twilight Zone, there seems to be a portal at the end of...

Do yourself a favor and switch to a new internet provider as fast as possible! Verizon has service now in most of the central coast. I am paying 1/2 of what spectrum charged me.

First and foremost, Spectrum has taken advantage of its past lack of competition in the area by charging excessively high prices with little to no willingness to offer competitive alternatives. Despite multiple inquiries, we were repeatedly told there were no lower-cost options available. However, I later discovered a Spectrum coupon offering a $20/month discount. When I asked customer service about it, they outright denied its existence. It was only when I physically went into a store and showed them the coupon that they admitted it was valid - but only for in-store use. At no point during my phone call did the representative clarify this, and instead, they dismissed it as fake. This kind of misleading and dismissive behavior is unacceptable.

Additionally, I want to highlight the appalling way Spectrum representatives treated my wife. When she declined additional services, they ignored her responses and continued pressuring her. Worse yet, they repeatedly insisted they would rather speak to me, her husband, instead - blatantly disregarding her as the account holder. This kind of behavior is not only unprofessional but also highly inappropriate.

Due to these experiences, we have switched to Verizon, which now offers service in most of the Central Coast. Not only are we paying half of what Spectrum charged us, but the customer service experience has been far superior. Spectrum’s predatory pricing tactics and dismissive, sexist customer service are the reasons we - and I’m sure many others -are leaving for better...