Jimmy John's — Restaurant in San Marcos

I've honestly never felt so invisible in my entire life.

I placed my online order 15 minutes before I arrived. One sandwich, pickle, chips and a drink. I walked in, and there were two people who were ordering/waiting on their order. I walked over to the section that had the sign that says "pick up orders here" And I waited... And I waited... I attempted to get the attention of several employees, there were five employees total in the restaurant. Every single employee made eye contact with me, one of them even walked past me and not a single person acknowledged my existence. All I was trying to do was get my pickup order that they had on the back counter. Finally, I walked back to the front counter and tried to make eye contact and get the attention of the employees again, to no avail, and eventually one of them finally asked if I ordered already. I told them I had a pick up order and they went to retrieve it from the back counter only to realize that they could not locate the pickle.

I will say, while I was waiting... I was watching one of the employees make a sandwich (this is not pertinent at all, but the employee had a lot of tattoos which was super cool but I didn't know the employee's name and I want to give them a proper shout out) as I was watching that employee make the sandwich, presumably somebody else's sandwich, it was probably one of the most masterful pieces of sandwich making I've ever seen. This person took their time and effort to make it right. Which was honestly impressive. You could tell that they took pride in making a good sandwich. So that was nice to see. All in all, really weird experience. Sandwich is fine, usually is. Atmosphere was fine.

Only suggestion would be... Maybe... Just acknowledge your customers...

First time ever today at JJ's and it's NOTHING but a TOTAL RIP-OFF! First of all, the vibe was weird as the workers would just stare at you and not answer any questions for a first time customer. My husband's sandwich was so pathetic, a 2 day old Ham and Swiss Pita from 7-11 would've been better! For instance, their bread was not fresh and the amount of actual meat that's inside of a 10 dollar sandwich was laughable! My wrap had so much sauce on it, that my tortilla was soggy and dripping through 2 wrappers! That sauce overload cancelled out ANY OTHER FLAVORS! The Wrap is wrapped to make it seem like it has a lot of stuff in it, but when you unroll it, you can see that they folded the tortilla to take up a lot of space to make the ingredients look abundant! JJ's has to resort to scamming folks and I don't want to get tricked again. Hey, their bathrooms were clean, so they at least had that going on for them! All those times walking past Jimmy John's to go pick up my DOMINOS PIZZA, wondering how JJ's was ; well, at least my curiosity has ceased. Hey,maybe they were good way back when they first opened but whatever set JJ's apart from other sandwich shops just...

Going here was a big waste of my time. I ordered 30 minutes ahead of time for pickup. Store hours posted 10am-9pm on Mondays at the time of writing. I walk up to a locked door. No one lets me in. OK, let me call them. No answer. OK I have to go through the drive through. I have to wait 10 minutes in the drive through for food that is already ready, just sitting there on the counter inside. After I finally get the food, I was going to leave a 2 star review because this already made me very angry. Turns out the didn’t even care to get my very simple 2 sandwhich order right. 1 Beach club and 1 veggie, no alterations or substitutions. They literally just made two Beach clubs, for fun I can only presume. Wow. When I think of sandwhich shop, I think easy, quick meal that I barely have to think about. That was not this at all. I’m very disappointed because I love...