Shogun Restaurant — Restaurant in San Marcos

I’d like to write in about my experience visiting your restaurant in San Marcos, CA. I visited on Friday April 28,2023. I made a reservation for 8 people, and we were celebrating two birthdays in our party. The food was decent, drinks were TERRIBLE, our server was decent, but the horrible service we received from the manager, Charm was the nail in the coffin. Before our drinks and appetizers even came out we were approached by Charm (the manager) and she asked us to keep our voices down. We weren’t disrupting any neighboring tables, and we were actually sitting in a more isolated table towards the left side of the restaurant. We were all shocked that we had been asked to stay quiet and keep the celebration to a minimum. Once drinks finally came out, 4 out of the 7 we ordered were sent back because they tasted terrible, or they weren’t anything like the ones pictured in the menu. One appetizer made it to the table, while the rest of us waited. Finally our chef made it out, and he was pleasant and helpful. He immediately knew that something was going on because we were all chatting about it. Our chef, Santos tried his best to help make it less akward and help come back from the comments she made to our table. During the whole dinner show, she stayed around our area almost like she was babysitting us the whole time. One dinner was also made incorrectly, but we dealt with it. We asked to speak with her again towards the end of our dinner and then she took a while to come back. A few of us let her know how we were feeling about the all around service, but she only apologized. We had two members of our party who had never been to Shogun, and the rest of us had been there plenty of times and had never experienced what we did that evening. None of our drinks or meals were comped and we will NEVER be coming back to this location again. I hope that this helps better the service at this location, and hopefully someone else won’t have to deal with such a terrible...

I don't really like leaving bad reviews but I feel I have to. We have been here a few times before and have had decent experiences but I think this place is going downhill. First we had a reservation for 8pm. I called and they said they would hold our reservation for 10 minutes only and our entire party had to be there to be seated. We arrived at 7.55 on time and checked in. It was a little crowded and glad we made a reservation. 8.10 rolls around and pretty much everyone in the lobby is seated except us. I go outside to get something in my car and there is a lady in front of the restaurant in her car staring me down and yelling at me and my 2 year old daughter to leave and go home. Really strange. Turns out she is on drugs and the police had to be called. There was a scene in front of the restaurant. I go back inside and its now 8.30. Still not seated and I ask what is going on. They tell me they are waiting for a tables and apologize for everything and offer a discount. Then they tell me a table is almost done and then say someone called because we werent there on time and had to give my reservation up. I checked my phone and no voicemail or missed call but I let it slide because I think we are going to get seated. 8.55 still not seated no one is in the lobby except us which is now really uncomfotable. Ask to speak to the manager and am really disappointed now. I tell him 1. I checked my phone and no one called and did not appreciate them making up a story like that. 2. What is the point of making a reservation when no one in lobby and its only us. Long story short we are starving and its 9pm with no seating in sight so we couldnt take it anymore and left. My mom was visiting from out of town and this was supposed to be a belated Mothers Day dinner. Terrible experience. The place is also looking dirty and not well kept inside. We...

I have been coming to this place for over 12 years. It is my kid’s favorite place to celebrate important events. Unfortunately in recent years I’ve seen a decline in service.

I understand that many restaurants are struggling with personnel, but the way this is addressed is important. Some restaurants will tell you upfront that they are short and that the wait time is long.

Today I made a reservation at 1:00 pm. I was told to be on time with my full party in order to receive service. We arrived sharp at 1:00 pm.

We were seated until 1:25 pm. By 1:40 no one had even approached to ask if we wanted something to drink.

At Shogun you are seated with other people. The other people decided to leave, so they sat another group.

We informed the waiter that we were ready to order, but we were informed that since the other party was not complete, we had to wait until they had the full party at the table !!!

Finally at 2:16, we had the cook cooking our food. When I order soy sauce, I waited 15 minutes and it never arrived, I stood up, walked to the bar and requested it myself.

Later, I requested a bag for our left overs, again, it never arrived, I stood up myself and went to the bar again to request it.

Lastly, we waited for over 15 mins to receive our bill. Since the waiter never came, we just walked to the lobby where the waiter finally met us with the bill.

I have NEVER not paid a tip. However, today was the first time in my life when I left only 8% tip.

I have never been so disappointed at this restaurant than today. It was probably my last visit after so many years. The service has been declining since covid.

Food was great as always. The...