Starbucks — Restaurant in San Marcos

Worst experience ever, after asking for an iced blonde vanilla latte and the barista giving me a caramel macchiato, they still failed to acknowledge their mistake and didn’t offer me a new drink because according to one of the baristas, “as long as it tastes like a latte” then the drink is fine. The barista that made my coffee was clearly new and I kindly told him about the mistake, then immediately, the barista that was training him turned around and tells him “no you did it right.” Then, she asks what’s wrong with the order and I say that it’s a caramel macchiato, and that’s when she basically attacks me saying “No it’s right, as long as it tastes like a latte,” along with other non sense but after a few seconds she says “oh, I see he just put the espresso on top” but still refuses to even offer me a new drink! Regardless though, I disregarded everything because I knew they weren’t going to ask me if I wanted them to remake the drink. Keep in mind though, I wasn’t rude, and decided to drink the drink they gave me. What drove me to write this review was that I decided to sit, and the girl blatantly tells all her co-workers what had happened and keeps repeating “as long as it tastes like a latte, it’s fine” loud enough that everyone in the there easily heard. Very unprofessional, and poorly trained...

They spend a lot of time talking instead of making drinks, so their lack of multi-tasking is really concerning. I was also told they couldn't make a Trenta cold brew, despite that being a menu item. They said it was due to being a retail location, but I have worked for both a corporate store and a retail Starbucks, and that particular drink should not be an issue to make. If they didn't know the measurements, they could just say that instead of claiming they are unable to make the drink.

When they told me it was due to being a retail location, they answered with an arrogant attitude. I find it bold for them to act that way as well as discuss behind the bar how they dislike customer's orders when they are obviously untrained and incapable of making drinks themselves. If you're going to have that attitude about your job, make sure you can...

I have worked for Starbucks for over 7years. I ordered a coldbrew with hazelnut and almond milk, but they were out of coldbrew... So the barista said they would add shots to iced coffee and not charge me extra for it (it was marked on the cup). I thought that this was sweet and tipped them (even though there was no tip jar when I asked to tip). However, when I took a drink there were no shots (it was way too sweet and did not have any espresso flavor). At first I wasn't mad (I didn't pay for the extra shots), but the more I thought about it I realized it's pretty messed up. The barista went out of their way to make me think they were doing something nice, and then not follow through, because they thought I wouldn't notice... Well, I definitely noticed. I would not ever do that to a...