Einstein Bros. Bagels — Restaurant in San Marcos

The customer service here is extremely disappointing. I originally ordered a plain bagel and politely asked if I could exchange it for another flavor. The employee told me it wasn’t possible to exchange or refund it—which I could accept if it had been handled respectfully.

However, before even getting that answer, I stood at the counter for about two minutes while the older lady at the front completely ignored me. She was prepping items directly in front of me, clearly saw I was waiting, yet avoided eye contact. When she finally walked past, I said “excuse me,” and instead of acknowledging me properly, she looked away and bluntly replied, “Yes, ma’am?”

After that, I sat down to wait for the rest of my order, which included fruit. My receipt shows I ordered at 8:40am. I patiently waited 35–40 minutes, understanding mornings can be busy, but I noticed there was still no fruit on the cold shelf. When I asked about it, the same lady told me, “We’re out, I’ll refund your order for the fruit.”

My concern is this: why wasn’t I told immediately when I placed my order that the fruit was unavailable? Why is it still an option on the menu if it isn’t being served? It feels like I would have walked away with no explanation if I hadn’t followed up. I am still waiting...

Love this place! The meal trade it a bagel and smear which is what i like to get there anyways. Their bagels are so delicious they have plenty of flavors as well as several smear flavors allowing endless combos! I get the french toast with maple smear and it is to die for! There egg breakfast sandwich bagels are a must try even if they're not a meal swipe! There's usually a line but for the most part it moves...

Love their bagels. Favorite place to eat on Texas State Campus. Definitely buy one of the plastic mugs to refill coffee. With that I can get a bagel and my...