The Taproom — Restaurant in San Marcos

EDIT:This is in response to the followup made by one of the owners below. Please see the attached photo of my original review as there is a character limit on these reviews. I wasn't going to pursue this any further, until my character seemingly was put into question in your response. Ill address each of your responses in the order they were written.

Firstly, I think there was a misunderstanding on what the goal of the original review was. There was a commission of a service, which in this case was a meal, that failed to meet expectations. This was then given a review based on our experience, which is the norm for any business that publicly accepts feedback on any service they offer. What you have seemed to interpret it as is a personal attack on you, your character, and whatever communities you identify yourself as a part of. This is well off course from the original purpose of the review, and I'm sorry if that was hard to comprehend upon your reading of my review, which judging by your response, was very brief.

I'm glad to have the opinion of someone who, as stated by you, was not even in the same room where our experience took place, and was most likely told what had happened through a game of telephone by the individuals accused of behaving inappropriately. You say you saw the time stamps of our visit. I stated it was approximately 20 minutes before initial contact, which you stated was 15. This is what approximately means, but thank you for the clarification. I may have misinterpreted the lapse in time, as I was taken a back when I went to the restroom to find your toilet lacks a door, (see attached picture)

If you read my review thoroughly, you would have seen that the reason I was using the term "self-designated restaurant owner ", was due to the fact that I would never proudly state I would own this establishment given the way that is ran. Neither your gender, sexuality, marital status, or race should play a factor towards your capability as an owner. I resent that you have made the insinuation that I was referring to any of these factors in my original review. Internal reflection on your part may be needed to address why this is the first conclusion about my character that you come to.

As for the tipping, we were told that 2% of all tips given on the card machine go to the bartender. This is what was relayed to us during our visit. I did not pull this fact out of thin air, so some training on how exactly your tipping system works to your employees may be in order. Whether an investigation by the BBB is in order due to the legality of this, that is outside of my jurisdiction.

I'm very disappointed that you rely on calling into question my moral character and insinuating that I have a "Deep seeded sexism issue" when in reality, this is just poor reception to feedback, due to your possible insecurities as a new owner that you are not performing as well as you had hoped. I hope that you can improve both yourself and your business in these respective aspects and prosper in the future, as I said in my original review. I also hope this is the end of this interaction, and your incoherent mudslinging towards people's characters, that were simply reviewing their experience of your business, is put to rest.

I would like to personally apologize to Sara, who you indicated was our waiter, if she felt that any Ill will was directed towards her. She was the star of our experience. Again, the problem lies with the upper management. She did a great job despite the roadblocks put in front of her by your lack of employee retainment. I hope to see her prosper at a different location where she would have a significantly better day-to-day and future experience under somebody who manages their team better. Given the recent reviews by former employees, it's no surprise as to your lack...

First thing first while my wife was at Texas State we used to eat at this establishment at least once or twice a month however, this was about five years ago. While taking A trip back to San Marcos I thought it prudent to go back to the place that I loved so much when I lived here. Unfortunately, I was met with understaffed employees, and very rude and malicious ownership.

After we were sat me and my three friends looking to have a round of drinks, it took them at least 20 to 30 minutes to even acknowledge our existence. I could tell something was wrong when the waiter came to take our order she took only two of our orders and tried to start walking away while we were still attempting to place orders for drinks. Once we placed our orders, two of the drinks showed up but took another 15 to 20 minutes for the next set of drinks to arrive to our tables.

Same thing happened again when we tried to order food, the waitress only took half the order and kept walking away while we were still trying to place our orders and had to tell her We still wanted to order other items.

After we had our food, we Wanted to order another round of drinks, but the waitress was nowhere to be found so we attempted to flag down somebody to get to our table and when they arrive to our table, they greeted us with attitude and snarky remarks. Such unprofessionalism from the Person that claimed to be business owner.

As we were paying and attempting to leave the business owner came back to our table and Asked us to leave because we did not want to leave tips for the other portion of the staff other than the waitress so instead of leaving credit card tips that go to everyone in the business we left cash tips for only the waitress and apparently that lit her fuse.

Understanding that this business has changed hands I think for the worse and cannot recommend this restaurant to anyone. Even though the food is still pretty good.

Such a shame this was an incredible place to get a bite to eat have a beer and watch the game. Unfortunately, with all the influx of new residence in San Marcos, the service industry has taken a major hit. This is not my first negative service experience in San Marcos of late and unfortunately, one of my favorite locations has lost my...

A drop in on the drive home. We were coming home from an anniversary trip and decided to find one last good pour before we went into exile in our town. Not disappointed in the least! Though Google Maps couldn't keep up with where we were and how to get here, we figured it out. Of course, having access from two different streets to the same establishment is probably what caused some of the confusion. Worth it!! Bar, pool tables, TVs on the town square side, restaurant with 30+ tap handles (and TVs) on the other side. Massive wall with all the beers currently on tap, color coded to assist and listed with ABV to boot. Waitress was very nice, friendly and helpful. Steered my wife thru a few recommendations and a sample or two to get locked down on a beer she thoroughly enjoyed. Got me a taste of the one I was eyeing because it was a little different in it's profile. Different, but GOOD. Food was fast and excellent. 666 Burger for me with sweet potato fries and a rib-eye salad for my wife (yep, I like my carbs). Ok, ok. She did end up getting a side of sweet potato fries after he tried mine. Everything was excellent and fitting for the style of the establishment. Remember, this is a pub. Enjoy viewing the retired tap handles that decorate the top of the bar and around the walls. We'll stop in again, if we are in San Marcos. Might even make it a...