El Palenque Grill — Restaurant in San Pablo

El Palenque Grill has changed over the years, me and my family have came here since a year ago, I tried its burrito and it was great, instally became one of my go to places with my family, but with each visit (which consisted every 3-5 weeks when we wanted to go to a place to dine at) their prices or food changed in a different way, we didn't mind and kept eating there, but each of my family members found a problem with their food twice minimum and had enough, they started to dislike the place. On sat Oct 7 I came here with my dad. I ordered my usual quesabirrias, and I ordered my nephew a (quesadilla de asada) and my dad a super burrito de asada. once the food came my nephew didint get his meat in his quesadilla, which was okay for us, my dad didint complain about his burrito (the only thing wrong was that it was too small for him or he was probably just hungry). The last straw was when we found out my quesabirria's meat wasn't birria it was chicken. We don't know if we are going back there again time will tell, im just sad my favorite place...

Everything was good until we got our order of California fries. The menu stated it came with guacamole for same price, when I asked for it she added avocado instead and said it would be an extra cost. When we got the bill we were charged $.55 + per item on top of the 9.75% sales tax of the total. They also charged more than menu stated. When we asked about it the cashier stated it was fees that the “clover” tablet cashier charges for using the device which is not anywhere on the menu and also not the customers problem. She ended up taking over $10+ in fines and extra fees and only was willing to return $5.50 after a long discussion over it. If she overcharges each customer $10+ in fees she makes pretty good “free” money from us and doesn’t state any of that anywhere in her restaurant. She was rude and unfriendly about the situation. Never again will we...

From the moment we arrived, things went downhill at El Palenque Grill. We sat waiting for almost an hour before anyone came to our table. When the food finally arrived, it was unappetizing and badly prepared. The staff seemed indifferent to customers, and the whole restaurant smelled unpleasant, which made eating there uncomfortable. Hoping for some understanding, we tried to bring this up to the owner, but his response was shockingly rude. By the time we left, I...