Yet Wah Restaurant — Restaurant in San Rafael

Because of the holiday and as a manage of a 70 million dollar restaurant business. I cannot accept the attitude of the restaurant from foh staff today. In addition to the unprofessional attitude, there is no effective way to appease customers on the premise of commercial profits during the holidays, which is the biggest fatal flaw in the service industry. We waited for an hour and nine minutes and only got one pan-fried dumpling and four cups of Coke, which can be made in just ten minutes. Because of the holiday, I knew it would be very busy, so we waited for an hour before telling the waiter, please give me We had little food because the children were hungry. I observed that although they catered to customers according to the order of food orders, there were many complaints from customers due to the large number of takeaways, and we were really one of them. Busy restaurants should control the number of takeout orders and the number of takeout orders, and timely close and open the number of orders to ensure that the number of guests visiting the restaurant and the number of takeout orders are controlled. A business activity that really wants to make money is not suitable for us to enjoy food. The very rude attitude and words of the receptionist are very unexpected and surprising in this place. It is definitely not...

GREAT special occasion venue for small group!Comfortable semi-private Sunday lunch of 13 people, tables are partitioned off from the main restaurant area.  Owner Simon was very helpful multiple times by phone regarding menu choices ("How spicy is it? What are the 'tender greens'?") and table arrangements (we chose 2 round tables with 'lazy Susan' servers, but could have used one large oval table if desired).  Simon welcomed us to arrive early to decorate.  I super appreciated being able to discuss questions since we live far away.  Everyone thought the food was delicious. Princess Garden Chicken Salad, Steak Cubed with Tender Greens (we chose bok choy), Sweet & Sour Pork, Peking Duck with Buns, Glazed Walnut Prawns, Spinach with Garlic Sauce, Ice Cream. The "glazed walnut prawns" were fried crispy and not covered with white sauce. We actually liked them this way, but if you want yours more sticky, you could ask.  Also, the Peking Duck was cut and not all of the breast pieces were separated from bone.  If you want all the breast pieces to be boneless so it is simpler to lay the meat on the steamed bun, you should request that.  We would gladly plan another...

Unresponsive and didn’t deliver after almost 3 hours!

I ordered $200 worth of food with these guys through their website at 4:30pm for 6:30pm delivery. At 7pm order details showed it was still scheduled to arrive at 6:30pm. I tried calling and there was no answer. I ended up calling their online ordering system, QMENU, who told me the restaurant had called them telling them they were behind on orders. So, after waiting 2 and a half hours, they still hadn’t started preparing our food. We were told we could either wait for an unknown amount of time for them to make our food or cancel our order. I canceled the order and don’t have any record of the cancellation. I’ll have to call my credit card company to do a chargeback. I’m a bit hangry as I write this. I wanted to eat 3 hours ago and now have no options left. Never again....