Starbucks — Restaurant in San Ramon

Service at this Starbucks location is consistently terrible, and today, they crossed a line. This has happened multiple times, and despite addressing it with staff, the issue remains unresolved.

I have sensitive hands, making it difficult to hold a hot coffee without a sleeve. Every day, I find myself waiting around to get a barista’s attention just for a sleeve. It’s the same familiar faces behind the counter, yet this simple request seems to disrupt their routine.

In the past, I’ve tried grabbing a sleeve on my own, only to receive negative reactions from the staff. Today, they did the same to my wife. I placed an order through the app as usual, and she went inside to pick it up. The baristas appeared unoccupied, but no one acknowledged her when she tried to ask for a sleeve. When she finally picked one up herself, a barista snapped, “Next time just ASK.” This kind of attitude is absolutely unacceptable.

It’s frustrating to pay premium prices for coffee, repeatedly be asked for tips, and yet receive poor service and no basic amenities like a sleeve for a hot drink (which has burned my hand more than once) without asking. No wonder Starbucks is struggling as a company, with people opting to boycott them over these customer service issues amongst others.

I’m particularly disappointed because I’m a regular customer, ordering 1-2 times a day. Starbucks has been one of my biggest recurring expenses, and this is how they treat loyal customers. Perhaps Starbucks should consider training their staff at establishments like In-N-Out, where customer service actually matters.

Here’s a constructive suggestion: leave a stack of sleeves near the napkins! I shouldn’t have to risk burning my hands or deal with poor customer service every time I order a coffee. I would rather not engage with your poorly trained staff at all if I didn’t risk...

I used to be a regular. Service has deteriorated dramatically. I was waiting in line for about 10 minutes mostly because the cashier was slow. When my turn came, the cashier was interrupted twice by a colleague of hers who decided she needed to talk while my order was being taken. No excuses whatsoever. When I finally had to pay, I paid with $50 cash for a $7 bill. The cashier was already so distracted that she gave me a change for $20. I had to repead 3 times that I gave 50, not 20. The cashier was looking at me in disbelief. Then her impolite colleague came, took out a $50 bill from under the counter and asked me if these were mine. I said: I gave the cashier 50 dollars, I do not know if this bill is exactly mine! I had to repeat this twice! I was then given the right amount of change, finally. No excuses again! What happened to good tone? What happened to employe training? People come here for the nice atmosphere. I do not think I will anymore enjoy your overpriced products! Starbucls is not...

Worst customer experience. I ordered a coffee and it was not hot.. just luke warm. I told the guys that the coffee is not hot but just warm, the people started saying ‘hot.. Coffee is not hot !!..and everyone is looking at each other and saying 'coffee is not hot?' No one said that it’s ok we are just reheating or giving u a fresh one.. then one guy takes some coffee from the pot into a cup, puts his finger in the coffee and says 'hmm.. its not HOT!!and I am standing in between their discussion like a stupid guy and as if I am asking for free coffee.. Seeing my disgusted face, the guy asked shall I brew u a fresh one.. Well, u don’t have to ask.. just do it..Disgusted by all this and as if they were doing a favor my asking me if I want him to brew another coffee, I threw away the coffee and left. I guess then we’re closing in another hour and did not want to brew more the coffee... definitely won’t come back here.. wish could...