I absolutely love this place and so do my niece and nephew! We’re in the peninsula and this was our second time going. The staff are some of the most nicest, and helpful people. They answered every question we had. They were super patient with the kiddos. I even sent an email asking a question about one of the items we bought and they answered in less than 24 hours, which now a days is unheard of!
I will say, some of their items are WAY overpriced. Like their mini brands surprise balls. We’re talking like 14.99 each. At least that’s what the box said. But! We don’t go there for toys we can find at Target. We go for the cool stuff! I got the cutest purse! It looks like a camera and it was priced at 32 bucks and it was a pleasant surprise! It feels like good quality! They also let you smell most of the slimes so you know if you want it or not!
All in all, it’s def a place to visit. They have all kinds of stuff from toys, to stuffies, to candy! We’ll definitely make the drive out...
Read morei see that a lot of the negative reviews mention the prices of the toys being too expensive and i just have to add my two cents. there’s a LE about 45 minutes from me, and their prices are pretty much the same as the one in san ramon. i don’t think the prices are too high at all, i think they’re extremely fair and also not always under the control of LE. for example, i go to LE purely for jellycats. jellycats are relatively expensive no matter where you buy them, but LE always has an amazing selection and the first time i ever went to the one in san ramon, i found a jellycat that has been retired for so long, and is very rare and hard to find, AND THEY WERE SELLING HIM FOR HIS RETAIL PRICE! that is amazing. just a...
Read moreI called regarding a potential waitlist of a popular product, and the call was hanged up instantly without any proper answer. The customer service is terrible and unprofessional. I understand you receive many calls regarding certain products; however, if you are getting so frustrated of all the calls, to the point you have to instantly hung up on a customer, please update us via social media. You lost a...
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