Vitality Bowls — Restaurant in San Ramon

I LOVE Vitality Bowls, especially this location. My family and I have been coming since they opened almost 14 years ago and I’m sad to say that the quality has significantly decreased over the years. The staff are always friendly, but bowls and smoothies are very inconsistent. They’re still very good and inconsistency does occur of course with different people making the items on different days but the biggest inconsistency has been the portion sizes. I’ve recently been receiving bowls that are half full, which is really disappointing seeing as they are $12+ depending on what type of bowl you order and what size you choose. It doesn’t always happen but when it does it’s frustrating paying so much for such a small amount, especially an amount that is smaller than advertised. Even with the new Palmettos opening up soon at the City Center, I plan to still come to this location as I do love the bowls here, but it would be great if this issue was addressed to maybe implement a bit of consistency and not shorting customers on the items they are purchasing, seeing as its something some other customers have experienced and have left reviews...

I placed an order through DoorDash (convoluted because it was through an entity called Harvest Kitchen, but the food that arrived had Vitality Bowls branded lids on them), and I checked boxes to exclude cheese and to indicate I have a dairy allergy. The two identical bowls I got both came with cheese all over them, and I had to fight with DoorDash a little to get a full refund. I also requested the phone number of the restaurant, but DD gave me a nonworking phone number. Eventually I found the number myself. The reason I’m giving a good review is that when I called the store to let them know what happened, the gal who answered the phone was super apologetic and sweet, and actually seemed concerned and sorry that they screwed up my order. This seems to have become vanishingly rare; it’s amazing how often people will make mistakes and then act like jerks when you try to talk to them about it. My customer service experience with this person at Vitality Bowls was very positive, and I would go back to the restaurant just...

Young adults working part time lack Customer service and common business sense. location was missing ingredients in one of the bowls, an ingredient for which they charge extra for in other bowl options. I Requested a swap for an ingredient in place, the server declined and wanted to charge extra. Because of that I opted for the least expensive bowl with additions and payed less than what I would have paid if they simply honored the request to swap the missing ingredient for another. When explained, the servers response was (I don’t really care, I just work here). Which I acknowledged was evident. Then when paying, mentioned after ringing me up and excepting my cash, they had insufficient change. Luckily I was paying with near exact cash but the lack of professionalism and common sense even at the local Vitality spot was disappointing.

I’ll pay extra and keep myself and my love for...