Cold Stone Creamery — Restaurant in San Ramon

Bad customer services. If I could give a zero, I would have for my experience today. The store was empty with two helper behind the counter today when I walked in. I ordered a pineapple mango smoothies, which the first guy took his sweet time going to the back room to retrieve the mixer bowl. When he came out he asked again what flavor I wanted, and instead on MANGO pine apple, he told his buddy it is pineapple, and they both pushing back and forth on who would make it. By that time there is a line behind me, about 6 customers. So the 2nd guy prepared the ordered and let the machine ran, and went to help the 3rd customer, while the 1st guy took another smoothie order and quickly prepared, and cashier's for the 2nd order. There 3rd, 4th, 5th were also done at that time, the 2nd helper keep looking back at my smoothies but instead of finishing it, he went to help the 6th customers in store. The 1st guy saw me standing in front of his cashier waiting and asked what did I get. I waved my empty hands to him, and he asked me DID I ORDER? Told him yes, and he looked at the smoothie machine, shrugged then continue with the cashier charges for the rest of their customers. I asked them if I ever gonna be served, they acted as if they had no idea what my issue was about, so I left the store Would not returned as this was not my first time dealing with rude helpers here at this store. Not surprised if they are going to close neither in...

I had the worse experience at this location. I went with my sisters and as soon as we walked in we, we were greeted with dirty looks. One by one we ordered our ice cream, and when it was time for us to pay, our experience at this location went downhill. One of the workers basically threw my sisters ice cream on the counter, while we were all lined up at the register. The employee helping me was very nice but the cashier was VERY RUDE! he threw our money at us, and when we asked for lids he threw those as well. From the moment we came through the door, the cashier was not friendly nor was his customer service good at all. Hopefully corporate can nip this in the bud before someone else have this unfortunate experience. I hope that customer service is important and this is handled accordingly. I would not recommend this location to...

Cold stone creamery might churn out delicious ice cream, my recent visit left a cold aftertaste. The service was painfully slow, which significantly impacted my enjoyment of the experience.

No spoons for tasting 🙄 This is a major oversight, especially for a place where customers might be unfamiliar with the flavors. Not being able to try a taste before committing to a whole scoop is a big negative.

Slow Service

Poor attentiveness. The guy at the counter was in some kind of rush.

If you're looking for a quick and enjoyable ice cream experience, this might not be the best choice. However, if you have patience and the ice cream is truly outstanding, it might be worth the wait, but be prepared to choose your flavor blindly and deal with potentially...