Famous Dave's Bar-B-Que

Shameful. This place is a hot mess. Myself and my wife arrived there and were told by the host (whose name is Jeremy, and apparently he's also the GM there) that the high tops at the bar were self-seating. Upon locating a table, I noticed it hadn't been bussed off yet, the table still had half drank beers and somebody else's leftovers on it, so I lingered around it for 5 minutes or so hoping it would be bussed off. Well, it wasn't.

I then went to the host stand and ask for some spray so I could bus my own table, and the general manager, Jeremy, refused to give me spray to clean off my table and told me the bartenders would "get to it when they get to it."

So I went back to my table, and cleaned it off as best I could with no spray (somebody else's crusty food was still caked all over the table, but I'm not that picky). We then sat there for about 10 more minutes without being greeted. When I approached the bar, I was greeted by a stalky African American gentleman. I informed him that I had just bussed off my own table, and asked him if we could get some menus and possibly a server.

The bartender gave me an attitude and walked away, then he told me "I'm trippin" in some kind of hood dialect you would expect to hear in the housing projects of Chicago.

For the prices they charge, this place has incredibly low standards of service. You would think that a place with such a prime location would be operating like a well-oiled machine from the top down. But with a general manager that tells you after 15 minutes of sitting in a table without being greeted that "the bartenders will get to you when they get to you," and a mouthy bartender with a bad attitude who openly insults customers when they ask for menus, it's no wonder this particular location does not measure up to any standard of the hospitality industry today.

Save yourself the anxiety and drive a mile outside the park to Texas Roadhouse, where the food is delicious and the service is five stars always.