13 minutes in drive-through. Minutes-long wait at microphone with nothing but crackling on the line. Finally, with no cars left in front of me and cars lined up behind me, I called out: "Hello? Hello?" A voice answered "I'll be with you . . ." More crackling. More waiting. Finally a voice said "Thank you for your impatience". I repeated "Thank you for your impatience?" The woman responded "Oh, is that what you heard? (Laughing.) I said 'thank you for your patience.' Maybe you were hearing your own impatience." I placed my order and drove to the window. The woman had more to say when I got there. About the cars lined up behind me: "I don't let that bother me. I ignore them. I stay in my lane and they stay in theirs." She also said there is a "blind spot" where I couldn't see cars around the corner [of the building]. It felt like this woman was performing nonsense for the staff at my expense. No receipt was...
Ā Ā Ā Read moreI ordered a large iced latte, lg ice coffee and a few wraps when I got my large iced coffee, it was in a medium cup, so I told them it was the wrong size it even says large on the sticker I had My Husband try it and it didnāt taste like caramel So I gave it back to the girl(gigi?) to remake all she did was put it into a large cup and handed it back to me with her snarky attitudeā¦. all she literally did was hand it back to me in a large cup with barely any ice in it . I work for a dunks myself I find it very unprofessional n rude the way she handled...
Ā Ā Ā Read moreSeverely understaffed. It takes approximately five minutes per car in the drive thru line. Was fifth in line and didn't get to the window for 20 minutes. I ordered in the app, but when I got to the window they didn't know what my order was because they asked for my credit card and tried to hand me a drink that wasn't mine. Waited while they figured it out instead of asking me to repeat it. Handed me half the order and told me to have a nice day and I had to remind them I still had another drink which was supposed to be a hot chocolate but was just...
Ā Ā Ā Read more