Dunkin' — Restaurant in Sandwich

13 minutes in drive-through. Minutes-long wait at microphone with nothing but crackling on the line. Finally, with no cars left in front of me and cars lined up behind me, I called out: "Hello? Hello?" A voice answered "I'll be with you . . ." More crackling. More waiting. Finally a voice said "Thank you for your impatience". I repeated "Thank you for your impatience?" The woman responded "Oh, is that what you heard? (Laughing.) I said 'thank you for your patience.' Maybe you were hearing your own impatience." I placed my order and drove to the window. The woman had more to say when I got there. About the cars lined up behind me: "I don't let that bother me. I ignore them. I stay in my lane and they stay in theirs." She also said there is a "blind spot" where I couldn't see cars around the corner [of the building]. It felt like this woman was performing nonsense for the staff at my expense. No receipt was...

I ordered a large iced latte, lg ice coffee and a few wraps when I got my large iced coffee, it was in a medium cup, so I told them it was the wrong size it even says large on the sticker I had My Husband try it and it didn’t taste like caramel So I gave it back to the girl(gigi?) to remake all she did was put it into a large cup and handed it back to me with her snarky attitude…. all she literally did was hand it back to me in a large cup with barely any ice in it . I work for a dunks myself I find it very unprofessional n rude the way she handled...

Severely understaffed. It takes approximately five minutes per car in the drive thru line. Was fifth in line and didn't get to the window for 20 minutes. I ordered in the app, but when I got to the window they didn't know what my order was because they asked for my credit card and tried to hand me a drink that wasn't mine. Waited while they figured it out instead of asking me to repeat it. Handed me half the order and told me to have a nice day and I had to remind them I still had another drink which was supposed to be a hot chocolate but was just...