Pilot House Restaurant and Lounge — Restaurant in Sandwich

On Wednesday 6/18/2025 a group of 20 people With Reservations mind you for 11:30 AM as its a quiet time for most restaurants and The Pilot House was no exception this day. We started out at the bar grabbing drinks because the place itself at first glance had a great vibe- that great vibe was short lived as somehow a waitress- Not our waitress mind you ( ours did a decent job alone)- decided to speak/reprimand to our group as though we were a kindergarten class to "get to this section immediately" Certainly was not the best way to approach a group of 20 that just laid out over three hundred on the first round- That was 1st strike. Seeing we just buried our parents we decided to just go sit. Strike TWO comes when the same ignorant waitress decided in a rude and in a condescending manner YELL that we weren't the only guests in the place and that others had the room also as we were being loud and that we had ruined their lunch. (apparently this restaurant requires nothing above a whisper for guests to enjoy the place- who knew!!) At a glance there were perhaps six other guests in the building at the time with three a few tables over. Immediately one of our family members walked over to the table of ladies and apologized if we offended or had ruined their lunch looking to at least pay for their meals All Three women looked at him and said they had no idea what he was talking about that they never said a word to anyone let alone the waitress that felt she had the right to speak on anyone else's behalf. STRIKE THREE comes after one of our family members stood and made a toast for those we just buried - nothing loud mind you just enough so those in the family could hear her and be respectful of others around- this went right up the same waitress's backside and down the other - where she felt important enough to be condescending yet again to our party that we were again to loud. Our plan was to go back to the bar after our meal or hang at the tables longer ordering desserts, coffee, drinks etc. Instead the Pilot house lost out on a much better afternoon for the place because of the ignorance of a waitress and the staff that did nothing to stop her and her Tirade. As we started to leave a manage started speaking as she just heard of an issue that started an hour prior. There is no defending the actions or mouth of that waitress- a simple question I asked the manager that stumped - What would she have done had the whole room been filled with other guests ?- Would it not have been loud as well as any other place would be ? To that waitress I hope you can explain to the bartenders, our waitress and any other staff how because of your actions they lost the opportunity to have a very profitable Wednesday afternoon and how a nearby competitor gladly welcomed the same group for a few more hours having a great time keeping that staff busy and happy having their pockets filled. 20 People left upset, angry and insulted.

Unfortunately you missed the part of several members of the party were in the hospitality industry including myself. The restaurant was not busy, I saw on a couple occasions the dining area for myself-- you were not busy, as far as people boxing up and leaving that's just simply a lie, you stated cloudy- it was a bright sunny day, not sure why you find it easier to deflect the issue of the waitress being rude, unprofessional and the cause for you losing future business.

Anyone wishing to host any function let alone dine at the establishment should not be treated in such a manner. The attempts made to satisfy the situation were nothing short of insulting. I would not recommend the Pilot House especially after a memorial service at The...

Do Not Book Large Groups at the Pilot House — Especially After a Funeral or Interment.

We made a reservation at the Pilot House for a group of 21 following the interment of both of our parents at the National Cemetery—an emotional and solemn occasion. This gathering was meant to bring together family members, many of whom had traveled long distances, to find comfort in one another after a goodbye. We arrived on time, respectful and mindful of the space.

From the moment we stepped through the doors, we were met not with empathy or professionalism, but with coldness and condescension. While leading us to our tables, a staff member snapped, “You do not OWN this room” and “This is NOT a private party”—completely unprovoked, as no one in our group had acted otherwise. It was a jarring and inappropriate tone to take with anyone, let alone customers coming from what was clearly a memorial service.

At 11:30 a.m. on a quiet Wednesday, in an empty dining room, we were sharply ordered to “sit down” and “take your seats!”—for merely exchanging quiet greetings with loved ones we hadn't seen in years. Later, during a soft, heartfelt toast in memory of our parents, we were scolded again: “You need to be quiet. There are other parties in the room.” The only other table present—a party of three—expressly told us they were not disturbed and understood the moment.

My husband and I hosted this luncheon with the intention of creating a comforting space for our family after a burial. Instead, the Pilot House staff managed to turn it into a source of embarrassment and frustration. More than half of us have experience in the hospitality industry, and none of us had ever witnessed such a lack of basic courtesy. We couldn’t leave fast enough, canceling our plans to enjoy a post-lunch cocktail on the lawn.

We regret choosing this venue and urge others—especially those planning gatherings following an interment or other solemn occasion—to...

I made a reservation for 5 to celebrate a 75th birthday. We arrived about 15m early, so it was totally understandable that they didn’t have a table ready for us, but I got kind of a weird look from the hostess like we were crazy for being there so early. We stood around the bar area and chatted. It’s a very, very loud and lively place with some very young staff at the bar and host stand. After 15m I checked in again with the hostess and she assured me it would be 5 minutes and mentioned a table number, 20-something iirc, which looked like a nice round one on her chart. I kept an eye on the round tables in the main area and watched as two were cleaned off and set up with chairs. They seated a group of 4 at one, so I checked back again. The hostess looked flustered, and sent her colleague to go check again…. It was now more than 15m after our reserved time. Finally, a hostess came to seat us, but it was at a tiny rectangular table in an awkward spot behind a register. We barely fit, and had issues with drinks spilling on us as the server tried to maneuver in the tight space. When I looked over at that nice round table I thought would be ours, there was a group of about 6 teenagers there. Friends of the hostess, perhaps? I know they were not waiting for a table ahead of us…

The food is pretty good. It’s a shame this place is being run by kids who are disrespectful to elders and giving favorable treatment...