Marco's Pizza — Restaurant in Sanford

I had ordered 2 pizzas online the previous Friday weekend. One pizza was not correct and had my wife speak with the manager over phone. The thin crust pizza had red onions, mushrooms and anchioves. I know that I did not order anchioves. I don't know if this was accidentally marked on my end or a website glitch. The manager expressed to either come in to pick up today the corrected pizza. We said that we can come by on Saturday instead. So Sunday we were in the area of Marcos pizza and called the manager. The interpretation at first was the manager saying he couldn't credit the pizza on and on. My wife & I expressed over the phone that we just want to fix the problem. We went back and forth until mentioning taking the matter to corporate. The manager decided to then help fix the pizza. Upon the arrival, I spoke to the young manager to express that I wasn't trying to get over on them. He mentioned on what they see as a receipt comes on their end of orders. I mentioned that the receipt only reflected initial lettersand then realizing r.o.m.a stood for red onions, mushrooms and anchioves. I believe this young manager has great potential to continually grow and tries to protect the marcos pizza from being scammed. He intially took as people try to steal from them.. Marcos pizza almost lost a customer but took patience to understand his stance and how people ruthlessly scam. The young manager learned that not every person is out to scam upon telling him everything.Marcos should invest more time training their managers in how to handle various scenarios with customers. I should have got the young managers name to post for a positive post. This post is not negative but could...

I actually generally like their food. However, in my most recent order, there was a miscommunication. I paid for the pizza before it was ready, but when I finally got the pizza, it was not what I had anticipated (nor what I had received several times before when ordering the same thing). I questioned it, and was smugly told that I was wrong. I understand that mistakes happen, even if it was my own. Though I was visually dissatisfied with this and the order was obviously not what I wanted, no effort was made to rectify or even mitigate the situation. I then asked for a refund in return for not taking the pizza and was told that I could not receive one, the message again delivered smugly. So, I simply left the pizza there and was out the cost of it. I mentioned that I would be including these interactions on this review, and the employee was seemingly happy to hear it. I am a very reasonable and polite person, and was so during this situation, and the attitude of the employees there floored me.

I would like also to say that upon getting back into the car and leaving to get a pizza from somewhere else, my wife - ever the champion for justice - called Marco’s and politely spoke with someone again indicating our dissatisfaction, to which they THEN offered to remake the pizza and even give us two free ones, but we had already ordered elsewhere. But also, why wasn’t this understanding illustrated when I was in there in person? Long story short, this one sour experience will keep us from ever ordering...

I had one of the worst customer service experiences here. I placed a delivery order over an hour before closing, paid for delivery, and even tipped. When the food arrived, the order was wrong, and to make things worse, one of the pizza boxes was LITERALLY COMPLETELY empty.

I tried calling the store three different times to resolve the issue, but each time I was put on hold. When I drove to the location around 10:25 PM, the employees were just cleaning up, and the store was empty of customers. When I walked in, neither of the two employees acknowledged me. The female even looked directly at me and then looked away. I had to raise my voice just to get their attention.

In the end, I only got a refund, no apology, no effort to make things right, and no offer to replace the food I had already waited for. After paying for delivery and tipping, I ended up having to drive to the store myself just to deal with rude service and no resolution beyond a refund.

Extremely unprofessional, disappointing, and not what I expect from Marco’s. I’ll be calling the manager, and honestly it’s not that serious over pizza, but to be acting like that when you’re lazy and clearly dgaf about customers it’s a problem. This happened Sept...