Vivid Nail Lounge — Local services in Sanford

I have been coming to this place for many years and unfortunately I can not longer recommend it. The owners used to be really nice and I always felt comfortable there and had good quality work done. Over the last several months/year maybe I have noticed that the customer service has gone downhill along with the work from some of the employee there - even including the owners at times (a few others I’ve brushed into there seem to feel the same at least to some extent). I have praised this place for many years and wrote positive reviews but it’s a shame that I no longer feel that’s appropriate. I will be looking for a new salon to visit - which I hate the thought of - but when you can tell that your business is not appreciated as it once was along with the rare occasion of when there is an issue they seem to want to place the blame on the customer instead of just politely fixing it and/or apologizing. Also, while English speaking is not always the norm in salons in the area (and that’s okay), they should at least be able to communicate enough to understand what the client wants and execute that or ask for help if they can’t. I have noticed a growing trend of what I would consider passive aggressiveness here along with just outright rudeness at times that I feel is completely uncalled for. Not to mention when two employees who speak English just fine carry on in their native language and make you wonder if you’re the subject of the conversation. It’s almost seems like once the owners “made it” they feel they no longer have to please their customers - including longtime, well tipping customers of many years. If you decide to try and chance this place I would definitely ask for Eric or Rose. Also make sure you communicate extremely clearly want you want done. Oh, and just remembered to mention I’ve been injured here as well by a nail tech and wasn’t even offered a discount on my service... It’s just a shame overall because I use to highly recommend this place and now I’m giving the warning to visit at your own risk... Oh, and lastly, they are no longer open on Sunday’s for awhile now so that’s very inconvenient to say the least. I’m going to start my search for a new place as soon as...

Absolutely terrible experience here. I don't remember her name but the young lady at station 3 with the Gucci glasses is a NASTY person with an even worse attitude. The worst customer service I’ve ever had a nail salon. I started off with a sweet older woman at the end who honestly did not do a good job laying the acrylic evenly, the shaping was not good, she cut my finger and I was bleeding, and I had to constantly tell her things were uneven but she was very sweet and understanding. All I wanted was short square nails with a French tip, very simple. But she said the woman at station 3 was better at the design so I should go down there to have her do it, so I go down to her station and she does a suet thick and heavy tip on just my pinky, she asks me if I like it and I say no can I please have it thinner, she wipes off just the top part but leaves the thick sides and redoes just the top. And I said no I would like all of it to be thinner because they are short nails and that doesn’t look good, also it was just sloppy and uneven. Then I show her a picture and she tells me “No I can’t do that, that won’t look good. I’m the best one here at design and I’m telling you no. Just a pick a different color and I’ll paint your nails” I said I don’t want my nails to be one solid color I just want a French tip can you please just try and make a thinner line? She continued to tell me No she wouldn’t even attempt to make a thin line and kept telling me to just pick a color. She was sooooo rude and argumentative about it too, the worst attitude ever for absolutely no reason. She REFUSED to even try, because she said I’m not going to like it and she doesn’t want to waste her time doing my nails. So I ended up leaving with just a clear coat on already crooked and messed up shaped nails that I hoping the French tip would help mask. Also I would like to add that they were fully staffed and the owners were present as well and no one stepped in and offered to help or apologized for her behavior or the way she spoke to me. They truly do not care if you have a good experience or not they just want to rush you out without...

Very disappointing service. My friend and I came today for mani/pedis and did not have a good experience at all. Tony, who is the shop owner, decided to hand my friend over to another technician to do her nails, despite the fact that she specifically requested him over the phone when she booked her appointment. The technician that did my nails (Max) was not pleasant at all and in a rush to get my nails done... My nails are uneven, they were not filed right, he didn't request that I rinse my hands after filing my nails, didn't tell me when he was done with my nails, didn't bother to charge me, and didn't bother to say thank you. When he finished my nails, he got up from his chair, asked his co-worker if they wanted something to eat, and stepped out of the shop to do his food run. I was so upset with the horrible customer service, that I didn't bother to let them know about my nails... I'm a business owner, and I know about the importance in providing excellent customer service to clients. You don't treat them like a number or a burden, you make it a priority to create a great experience for clients. Since I was waiting for my friend to get her nails done, I was there long enough to notice the treatment / service Max gave to his next client after me; it was the complete opposite of what I experienced. He was courteous, friendly, etc. My friend and I felt like if Tony and Max did not want to help us at all. They spoke in their native language with two other technicians and were careless to include a few choice English words which made it obvious that their conversation was about us while laughing at us. My friend and I are bilingual as well, and we know better than to do that to other people; it's disrespectful. I've never experienced this type of treatment at a nail salon, and I'm not coming back here. I will definitely tell all of my friends/family not...